General Manager Job at SombreiroConsulting

Sombreiro Consulting Limited is a firm with an unparrelled mix of strategics and techique expertise in business development, management consulting and human resources programs structured with industry specifics and functional applications.

We are recruiting to fill the position below:

Job Position: General Manager

Job Location: Lagos

Main Responsibilities
Focus on Customer Relationships:

• Understanding the needs of the different customer targets and providing differential treatment.
• Creating a relationship based on availability and personalisation between customers and the team to ensure customer satisfaction.
• Ensuring a smooth operation to maintain the customer pledge from the start.
• Creating and coordinating activities and taking part in them.
• Managing the food and beverage product in so far as drafting menus, analysing food cost, implementing recipe cards, setting presentation and delivery styles, etc.
• Encouraging customer feedback, following up and analysing guest comments verbally, written or online.
• Implementing corrective action regarding guest comments (e.g., training).
• Taking special care with groups (meetings) and creating unforgettable moments during their stay.
• Maintaining and enhancing the standards of products and services.
• Respecting standards defined by the owners, for example:
  • Personnel training o maintenance of facilities o aesthetic and signage
  • Introduction and enhancement of services
• Passing on an understanding of the required standards and the leading edge they give us over competitors.
• Being the driving force behind all action plans (e.g., promotions, etc).
• Creating and maintaining permanent relations with local industry (e.g., other hotels or apartments, opinion makers, tourism organisations).
• Being the main contact for group bookings on site (e.g., events, meetings, etc.).
• Canvassing agencies of local groups.
• Taking responsibility for the generation of sales.
• Providing regular feedback using appropriate tools:
  • Pricing o business reporting o degree of customer satisfaction
  • Monitoring of competitors

Personnel Coordination and Management:

• Participating in recruitment within a defined framework and follow up of employees.
• Participating in the creation of training plans.
• Contributing to the stimulation of permanent training, for example:
  • Cross-functional exposure o exemplarity of management o on-the-job training
• Giving the example of your own exemplary relations with customers.
• Guaranteeing good labour relations (e.g., improving in-house communication, launching special events for personnel, and applying suggestions to improve quality).
• Organising regular meetings to present results, problems to be solved and the application of procedures.
• Contributing to the analysis and following up of personnel performance using measuring tools.
• Contributing to the follow up and support of personnel progress with the owners:
  • Annual assessment interviews
  • Promotions
  • Wage increases

Education / Professional Experience

• A Hospitality Diploma or Degree (alternatively a degree in another field but at least 5 years’ relevant experience, including food & beverage management).
• Must have 5 to 10 years' experience in hospitality operations.
• Competent desktop software user.
• Previous experience in a multicultural environment is essential
• Sales acumen / persuasive
• Competent team manager and innovator, interested in new technologies
• Well organised and methodical
• Leadership / good at working in a network.

Method of Application
Interested and qualified candidates should send their Cover Letter and CV to: careers.sombreirocl@gmail.com using the Job position as the subject of the email.