Graduate Helpdesk/Customer Service Representative Job at So Fresh Neighbourhood Market

So Fresh Neighbourhood Market is Nigeria's number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle. At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices.

We are recruiting to fill the position of:

Job Position: Helpdesk/Customer Service Representative
Job Location: Abuja

Duties/Responsibilities
Planning:

• Records pre-orders, future events and passes all unattended enquiries or question to the Help Desk Manager.
• Recommends potential products and services to the Help Desk Manager by collecting customers’ information and analysing customer needs.
• Maintains customer records by updating necessary information.
• Inform production supervisors of pre-orders and pick -ups.

Customer Service:

• Communicating courteously with customers by interacting with them.
• Assist customers to facilitate their choices and purchases of freshly processed products.
• Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.

Cash Management/Marketing:
Give information about the availability and benefits of different products to walk-in customers.

• Create awareness of special offers & promotions, & Meal plans to walk-in customers.
• Guides and informs them on new products, charges for extras and toppings based on their request.
• Collect monies from despatch riders and reconcile.
• Remit daily sales to the Outlet Manager.

Administrative and other duties:

• Ensure the Customer service handbook is adhered to
• Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
• Records and inputs orders, pass on to the production Team and Dispatch accordingly.
• Confirm all online payments before inputting into vend and dispatching orders.
• Prepare daily sales reports and forward to the Help Desk Manager.
• Carries out other task assigned by the Help Desk Manager

Person Specification
Key Skill Sets:

• Must be customer focus
• Must be professional in relating to people
• Must possess influencing and persuasion skills
• Must possess knowledge of policy & procedure
• Must possess good time management skills
• Must possess good computer skills, listening &phone skills
• Must possess documentation skills.

Qualification

• Degree in Mass Communication or related courses with at least 1 year experience in same position..

How to Apply
Interested and qualified candidates should send their Application Letter and CV to: hrteam@sofreshng.com using the "Job Title" as the subject of the mail.

Note

• This position is only open for interested candidates who live in Abuja OR have a place of their own to stay in Abuja.
• The company will neither provide nor be responsible for the accommodation for any successful candidate. To earn a call up for interview, the address on your CV must indivate that you are in Abuja.