Guest Service Agent Job at an Ultra-modern Hotel

An ultra modern hotel in Akure is recruiting to fill the position below:

Job Position: Guest Service Agent
Job Location: Akure, Ondo
Employment Type: Full-time

Job Description

• Greet hotel guests; answer any questions or concerns.
• Deliver excellent customer service, at all times.
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct regular security checks throughout the day and report any security issues to the manager.
• Assist in keeping the hotel reception area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Operate computer programs
• Maintain guest records and book reservations
• Complete basic cashier and bookkeeping responsibilities
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
• Report any maintenance issues immediately to the manager, including all furniture, fittings and equipment.

Salary
N18,000 - N20,000 (Monthly).

Method of Application
Interested and qualified candidates should send their Curriculum Vitae and a Motivation Letter to: towlabsuites@gmail.com using the Job Title as the subject of the e-mail.