Head, Business Intelligence and Customer Analytics at Smile


Smile delivers affordable, high quality and easy to use broadband access and communication services to customers across Africa. Founded in 2007, Smile is at the forefront of harnessing technologies to create innovative solutions that enable the cost-effective deployment of advanced communication services to everyone in Africa. In 2012, Smile was proud to announce the introduction of the first 4G LTE broadband service in Africa. Smile’s superfast, high-quality and reliable access to the internet is changing the way African people are connecting to the world, at speeds never experienced before.

We are currently recruiting to fill the position below:

Job Position: Head, Business Intelligence and Customer Analytics
Job Location: Lagos

Details

  • The candidate will manage system people and process to ensure that the business has 360-degree market awareness and provide actionable data and insights to support effective commercial decision making.
  • Lead Business Intelligence Department which includes managing the Data Warehouse, Corporate Reporting and Customer Analytics.
  • The scope of this role includes implementation of group key performance indicator definitions, leading customer management analytics, design and implement reporting system, abnormality root cause analysis, market share analysis, campaign management analytics, business planning and forecast data, geo-marketing analysis, pilot management and reporting as well as product performance


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