Head, Customer Service Recruitment at Ekesons Bros Nigeria Limited

Ekesons Bros Nigeria Limited - We operate bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travellers who would otherwise use air service. The operations within and outside Nigeria are carried out in ultra-modern terminals, with comfortable lounges in various cities of Nigeria. Lagos, Abuja, Aba, Owerri, Port-Harcourt, Enugu, Onitsha, Umuahia, Jos, Kano, Kaduna, Accra (Ghana), etc.

We are recruiting to fill the position below:

Job Position: Head, Customer Service

Job Location: Lagos

Job Description

• We are foremost transport company in Nigeria. In order to maintain leadership position within the top 3 we are changing our customer experience culture in order to give our esteemed customers a unique world class customer service experience. We now require the services of an innovative and smart Head Customer Service.

Our preferred candidate should be able to:

• Create a customer-centric strategy that encompasses all our service offerings
• Design and create wordings, artworks, video presentations, animation that could sell the company’s services in an acceptable manner.
• Generate initiatives that would increase customer's experience with our transport brand.
• Design a sustainable customer service retinue.
• Oversee the call centre and design a model that will make the call center effective.

Academic Qualifications

• The ideal candidate must have a B.Sc or HND in Business Administration, Management, Mass communication or related field
• Provide evidence of 3 years of cognate experience in a similar role
• Professional Certification in Customer Relationship Management will be an added advantage.

Salary
Attractive and commensurate with experience and value offering.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment7010@gmail.com using the Position as the subject of the email.