Head of Account Management Job at Pulse Nigeria

Pulse is Africa’s leading innovative media company, informing and engaging Africa’s young audience - and providing expansive media reach and creative marketing solutions to partners. We run news websites and social channels and marketing and production across Francophone and Anglophone West Africa and East Africa.

We are recruiting to fill the position below:

Job Position: Head of Account Management
Job Location: Lagos
Employment Type: Full-time

Job Summary

• The Head of Account Management will be responsible for leading and overseeing the account management team, ensuring exceptional client satisfaction and retention.
• The ideal candidate will be a seasoned professional with extensive experience in account management, exceptional leadership skills, and a proven track record of achieving client satisfaction and revenue targets.

Key Responsibilities
Leadership and Team Management:

• Lead, mentor, and develop a high-performing account management team.
• Set performance goals, conduct regular reviews, and provide feedback to team members.
• Foster a collaborative and inclusive team culture, encouraging continuous learning and development.

Client Relationship Management:

• Develop and maintain strong, long-term relationships with key clients.
• Act as the primary point of contact for major accounts, ensuring client needs are met and expectations are exceeded.
• Regularly meet with clients to review account performance, address concerns, and identify opportunities for upselling and cross-selling.

Strategic Planning and Execution:

• Develop and implement account management strategies aligned with the company's business objectives.
• Identify and pursue new business opportunities within existing accounts to drive revenue growth.
• Collaborate with the sales and marketing teams to develop tailored solutions for clients.

Performance Monitoring and Reporting:

• Monitor and analyze account performance metrics, preparing regular reports for senior management.
• Identify trends, issues, and opportunities, and implement corrective actions as needed.
• Ensure all client accounts are managed within budget and meet profitability targets.

Process Improvement:

• Continuously assess and improve account management processes and practices.
• Implement best practices and tools to enhance efficiency and client satisfaction.
• Ensure compliance with company policies, industry regulations, and client agreements.

Cross-Functional Collaboration:

• Work closely with product development, customer service, and other departments to ensure seamless service delivery.
• Provide client feedback to internal teams to drive product and service improvements.
• Participate in strategic planning and business development initiatives.

Qualifications
Education:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 7-10 years of experience in account management, client services, or a related field.
• Proven track record of managing key accounts and achieving revenue growth targets.
• Experience in a leadership or managerial role, with a demonstrated ability to lead and develop a team.

Skills and Competencies:

• Client Focus: Strong commitment to providing excellent service and maintaining high client satisfaction.
• Leadership: Exceptional leadership and team management skills, with the ability to inspire and motivate others.
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Strategic Thinking: Ability to develop and implement strategic plans to achieve business objectives.
• Communication: Excellent verbal and written communication skills, with the ability to build relationships and influence stakeholders.
• Technical Proficiency: Familiarity with CRM software and other account management tools.

Personal Attributes:

• Proactive: Self-starter with a proactive approach to identifying and addressing issues.
• Collaborative: Team player with strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Results-Driven: Focused on achieving results and driving continuous improvement.

Method of Application
Interested and qualified candidates should send their CV to: careers@pulse.ng using Job Position as the subject of the email.