Head of Customer Service Job at Liebherr Group

Liebherr Group today is a leading manufacturer of construction and mining equipment established in 1949 , but also supplies innovative user-oriented products and services in many other fields. The family-owned enterprise employs 46,000 people in over 135 companies worldwide.

We are recruiting to fill the position below:

Job Position: Head of Customer Service (M/F/D) Nigeria

Requisition ID: 26118
Job Location: Maitama-FCT, Abuja

Tasks

• Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
• Conduct research of local market and business activity including local competitors, price levels and economic development of customers
• Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
• Price negotiations and conclusion of service contracts
• Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies
• Management of a team of Customer Service employees.

Qualifications

• Successfully completed technical or economic education
• Several years of professional and leadership experience in a comparable service position
• Strong customer orientation and distinctive communication skills
• Proficiency in spoken and written English is required
• Willingness to travel worldwide
• Self-organized and a cooperative style of working
• A current driver’s license.