Head of Operations Job at LearnlyApp

LearnlyApp is an Educational technology (EdTech) app designed to help users test their knowledge, learn and improve their knowledge of technology. We allow learners to explore different fields through quizzes and courses available on the app, aiming to have an interactive platform that allows continuous user engagement as well as encourages active learning.

We are recruiting to fill the position below:

Job Position: Head of Operations

Job Location: Lagos
Employment Type: Full-time

Job Description

• As the Head of Operations for LearnlyApp EdTech, you will be responsible for overseeing and optimizing the day-to-day operations of the company.
• Your leadership and strategic vision will be instrumental in driving efficiency, scalability, and growth while ensuring a seamless user experience for our customers.
• This role requires a proactive, detail-oriented, and results-driven individual who can effectively manage cross-functional teams and collaborate with key stakeholders to achieve our mission of transforming education through technology.

Responsibilities

• Operational Strategy: Develop and execute operational strategies that align with the company's overall mission, vision, and objectives. Continuously assess and refine processes to improve efficiency and drive business growth.
• Team Leadership: Build, lead, and mentor a high-performing operations team. Foster a collaborative and inclusive work environment that encourages creativity, productivity, and professional development.
• Data Analysis and Insights: Utilize data-driven insights to make informed decisions, set performance targets, and monitor key performance indicators (KPIs) to measure the success of operational initiatives.
• Quality Assurance and Compliance: Ensure the delivery of high-quality products and services that meet regulatory requirements and industry standards.
• Customer Support and Satisfaction: Collaborate with customer support teams to provide exceptional service and address customer inquiries and issues promptly. Strive to improve customer satisfaction and loyalty.
• Budgeting and Resource Allocation: Work closely with the finance department to develop and manage budgets for operations. Allocate resources efficiently to maximize return on investment.
• Process Optimization: Identify opportunities for process improvement and implement scalable solutions to enhance productivity and streamline workflows across all departments.
• Vendor and Partner Management: Establish and maintain relationships with vendors, partners, and service providers. Negotiate contracts and agreements to secure the best terms and services for the company.
• Risk Management: Identify potential risks and develop contingency plans to mitigate them. Monitor external factors that may impact the business and adapt strategies accordingly.
• Scalability and Growth: Plan and execute strategies to support the company's expansion into new markets while maintaining operational efficiency and quality.
• Collaboration with Cross-functional Teams: Partner with the product, technology, marketing, and content development teams to align operational initiatives with overall business objectives.
• Continuous Learning and Industry Insights: Stay abreast of industry trends, best practices, and emerging technologies in the EdTech sector. Share knowledge and insights with the team to foster innovation and growth.

Requirements

• Bachelor's Degree in Business Administration, Operations Management, or a related field. A Master's Degree is a plus.
• Proven experience (4+ years) in an operations management role, preferably within the EdTech or technology sector.
• Demonstrated success in scaling operations and driving organizational growth.
• Strong leadership and team management skills, with a focus on fostering a positive and collaborative work culture.
• Analytical mindset with the ability to use data to inform decisions and strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management tools and software.
• Passion for education and a commitment to making a positive impact on learners' lives.

Method of Application
Interested and qualified candidates should send their CV to: technifyincubator@gmail.com using the Job Position as the subject of the mail.