Head of Operations Job at Servelead Global

Servelead Global - Our client, a leading Financial Institution in Northern Nigeria, committed to providing accessible financial services to empower communities and foster economic development is recruiting to fill the position below:

Job Position: Head of Operations
Job Location: Kano
Employment Type: Full-time

Responsibilities

• Ensure efficient workflow and optimal resource utilisation.
• Implement process improvements for enhanced efficiency.
• Collaborate with various departments for seamless operations.
• Develop and implement operational strategies.
• Monitor KPIs for performance tracking.
• Manage vendor relationships and procurement.
• Control operational budgets and expenditures.
• Implement disaster recovery and business continuity plans.
• Coordinate cross-functional initiatives and projects.
• Conduct operational reviews and audits.
• Stay updated on industry trends and technology.
• Mentor and develop operations team members.
• Facilitate communication between senior management and staff.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field. Additional qualifications such as an MBA or certifications in operations management would be advantageous. Proficient in using software or technology platforms to drive operational efficiency
• Proven experience (at least 5 years) in a similar role, preferably within the microfinance industry or banking sector.
• Sound knowledge of microfinance banking operations, including loan processing, account openings, cash management, and customer services.
• Strong understanding of relevant regulatory guidelines, laws, and industry best practices governing microfinance bank operations.
• Excellent leadership and management abilities, with the capability to motivate and guide a diverse operations team. Exceptional communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Strong analytical skills, with the ability to identify process gaps, inefficiencies, and propose effective solutions.
• Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively.
• Ethical and trustworthy, demonstrating a high level of integrity in dealing with sensitive information

Benefits

• Annual salary - N4,000,000 to N6,000,000
• Performance bonuses of up to 2m per annum

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hrserveleadglobal@gmail.com using Head of Operations as the subject of the mail.

Note: For inquiries, contact HR at: hrserveleadglobal@gmail.com