Hospital Front Desk Officer Job at Skyhigh Medical Centre
Skyhigh Medical Centre puts the needs of the patient first. It believes a healthcare system should be affordable, accessible, and quality-driven.through integrated healthcare services. Over the past few years, Skyhigh Medical Centre has continued to remain a leading healthcare provider to the communities in Lagos, promoting and providing essential healthcare delivery.
We are recruiting to fill the position below:
Job Position: Hospital Front Desk Officer
Job Location: Yaba, Lagos
Employment Type: Full-time
Job Description
- Handle incoming calls and schedule patient appointments.
- Retrieve patient files, gather necessary details, and initiate registration processes.
- Respond promptly to official correspondence and reach out to inactive clients and patients.
- Collaborate with Health Maintenance Organizations (HMOs) and other healthcare retainers to verify patient eligibility and approvals.
- Address patient inquiries, complaints, and questions, offering appropriate support and assistance.
- Verify patient eligibility with HMOs, confirm active coverage, and obtain necessary authorization codes.
- Reconcile daily sales with the Electronic Medical Record (EMR) for accurate accounting.
- Provide comprehensive explanations of services, address patient concerns, handle complaints, and escalate issues as needed.
- Manage client payments through various methods such as cash, cheque, direct payments, and Inter-switch.
- Ensure timely remittance of all receivables to the accounting department.
- Coordinate operational activities within the Outpatient Department (OPD).
- Conduct account reconciliations for received payments and incurred expenses.
- Update client and patient information in databases as required.
- Manage relationships with potential clients and patients.
- Ensure timely updates to admission bills and settlement of payments before discharge.
- Follow up with debtors to secure prompt payments.
- Facilitate the completion of feedback forms by clients and patients.
Qualifications
- Interested candidates should possess a Degree
- 2 - 3 years of work experience in the Health sector as a Front Desk Officer.
Method of Application
Interested and qualified candidates should send their CV to: hr@skyhighmedicalcentre.com using the Job Position as the subject of the mail.
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