Hostess & Outlet Supervisor Job at Greys Bistro

Greys Bistro is a food business with a presence in two major cities in Nigeria, Ibadan and Lagos. We are dedicated to offering healthy, nutritious, tasty, and affordable meals through innovative approaches. With a focus on customer satisfaction, convenience, and culinary excellence, we provide a range of services including takeout, in-dining, online ordering, event catering, home deliveries, and bulk orders. Our commitment to quality and passion for food has positioned us as a reliable choice for individuals, families, and businesses seeking exceptional dining experiences.

We are recruiting to fill the position below:

Job Position: Hostess & Outlet Supervisor

Job Location: Lagos
Employment Type: Full-time

Position Overview

• We are seeking a dynamic and customer-focused individual to join our team as a Host/Hostess and Operations Lead for our restaurant outlet, specializing in take-out options.
• This multifaceted role involves overseeing day-to-day operations, supervising a team of kitchen staff, and actively engaging with customers.

Key Responsibilities
Operations Leadership:

• Assume a leadership role in the restaurant outlet, ensuring smooth operations during opening hours.
• Coordinate and delegate tasks to the kitchen team, monitoring their performance and providing guidance as needed.
• Collaborate with the management team to enhance operational efficiency, streamline processes, and uphold high-quality service standards.
• Manage inventory levels, restocking as necessary, and liaise with the inventory control team.

Customer Engagement and Sales:

• Greet and welcome customers in a friendly and professional manner, creating a positive and inviting atmosphere.
• Actively responding to customers, promoting our take-out options and encouraging them to experience our offerings.
• Provide detailed information about our menu, specials, and promotions, with a focus on enticing customers to place orders.
• Handle customer inquiries, resolve issues, and ensure an exceptional dining experience from order placement to collection.

Supervision:

• Supervise a team of kitchen staff, assigning tasks, managing schedules, and conducting performance evaluations.
• Foster a cohesive and motivated team environment, providing coaching and training to enhance service skills.

Order Management:

• Oversee the accurate and efficient processing of customer orders, ensuring they are prepared promptly and meet quality standards.
• Collaborate with kitchen staff to ensure timely order preparation and minimize customer wait times.
• Handle cash and electronic transactions securely and accurately.

Hygiene and Presentation:

• Maintain a clean and organized restaurant environment, adhering to hygiene and sanitation standards.
• Ensure that the restaurant outlet is aesthetically appealing, well-maintained, and reflective of our brand image.

Qualifications and Requirements

• High School Diploma or equivalent; additional education or certification in Hospitality, Business, or related fields is a plus.
• Proven experience in a customer-facing role, preferably within the food and beverage industry.
• Organizational and multitasking abilities to manage both customer interactions and operational tasks.
• Basic math skills and proficiency in handling transactions.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of customers.
• Sales-oriented mindset and comfort in approaching potential customers.
• Familiarity with restaurant operations and hygiene standards.
• Flexibility to work evenings, weekends, and holidays.

Benefits

• Health Insurance for employee.
• Opportunities for growth and advancement within the organization.

Method of Application
Interested and qualified candidates should submit their Resume and Cover Letter (optional but encouraged) detailing their relevant experience and qualifications to: trueenvogue@gmail.com and copy u.ebere@trueenvogue.com using "Operations Lead / Hostess Application" as the subject of the mail.

Note: Greys Bistro is an equal opportunity employer and values diversity in its workforce. We encourage candidates of all backgrounds to apply.