Hotel Operations Manager Job at Mulligan Hotel

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.

We are recruiting to fill the position below:

Job Position: Hotel Operations Manager

Job Location: Sabo, Yaba - Lagos
Employment Type: Full-time

Job Functions


  • Provide strategic direction and leadership for all hotel departments.
  • Lead the development and execution of comprehensive business plans.
  • Work closely with department heads to ensure seamless execution of all activities and functions.
  • Manage and address guest concerns, taking ownership of guest satisfaction.
  • Collaborate with the sales team to build and maintain strong relationships with corporate clients and acquire new business.
  • Ensure legal compliance with regulations regarding health & safety, fire, and other legal requirements.
  • Oversee all aspects of hotel operations, ensuring guest satisfaction and adherence to quality standards.
  • Foster a positive and productive work environment, motivating and developing the hotel's executive team.
  • Respond to audits and implement continuous improvement initiatives.
  • Oversee internal and external audits to maintain the highest operational standards.
  • Manage and develop vendor relationships to secure essential equipment and services.

Requirements

  • Bachelor's Degree in Hospitality Management or a related field.
  • Minimum of 8 years experience in the hospitality sector, with at least 5 years in a role as Hotel Operations Manager.
  • Genuine passion for hospitality.
  • Profound knowledge of hotel operations, revenue management, and industry best practices.
  • Flexibility to work extended hours, weekends, and holidays as required.

Method of Application
Interested and qualified candidates should send their CV in MS Word or PDF to: career.dominostores@gmail.com using "Hotel Operations Manager" as the subject of the mail.

Note: Only qualified candidates would be shortlisted.