HR Operations Analyst Job at FEDETH Microfinance Bank

Fedeth Microfinance Bank Limited was incorporated in 2007 and licensed in 2008 by the Central Bank of Nigeria in 2008. The bank was born out of a vision to push the frontiers of banking in Nigeria by heavily leveraging technology to create a banking experience that is seamless, accessible and convenient for all Nigerians. Fedeth was born on the cusp of the rise of tech, and is positioned to take advantage of today’s technologies to drive financial inclusion, investment and growth for its clients. Fedeth is peopled by a team of expert, experienced professionals and young creative people. As a result, it has grown to become one of the leading MFBs in the country.

We are guided by our vision, backed by our core values and business philosophy and against this foundation we have built a reputation for consistent growth and innovation, allowing us to offer excellent financial services to our customers and more specifically, support micro-entrepreneurs, partnering with them on their road to sustainability and success.

We are recruiting to fill the position below:

Job Position: HR Operations Analyst

Job Location: Abuja (FCT)

Job Description

• Responsible for keeping client relations records
• Physical filing and proper storage of all client-related documents
• Prompt opening of accounts on core banking application.
• Scanning, upload, digital filing, and proper storage of all client documents in Core Banking Application (CBA).
• Coordinate and record client information from bi-annual client profile update exercise.
• Maintenance and daily update of incoming and outgoing mails registers. Appropriate filing of same on shared folder.
• Weekly update and maintenance of client mailing list.
• Proactive resolution of client issues and prompt escalation where necessary.
• Weekly dispatch of client birthday notifications to staff via email. Call & SMS dispatch to celebrants.
• Bonding with clients through client appreciation packages & religious celebration packages.
• Responsible for calling 10 dormant Mass Affluent clients per week and driving reactivation of same.

Salary
N150,000 - N200,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: fedethrecruitment@fedethmfb.com using the Job position as the subject of the mail.