ICAP Recruitment for IT Intern

ICAP is a global health leader situated at Columbia University, ICAP has worked since 2003 with one central goal: to improve the health of families and communities.

We are recruiting highly qualified candidates to fill the position below:

Job Position: IT Intern

Job no: 497500
Job Location: Abuja (FCT)
Work type: Temporary Full-Time
Categories: Operations
Report to: Administrative and Procurement Officer
Start Date: September 2023

Position Summary

• We seek highly qualified candidates to serve as IT Intern in our Country Office.
• The IT Intern is responsible for providing first-line end-user support, hardware installation, upgrading, and troubleshooting and ensuring optimal staff workstation performance.

Major Accountabilities

• Provide support and first-line response to general IT inquiries and requests.
• Effectively escalate IT-related issues and provide first-line support to users in the office
• Process and escalate requests for information system changes to meet programming requirements as identified.
• Identify and escalate emerging information system needs to meet programming requirements.
• Maintain and keep ICT hardware inventory up to date.
• Configure, update and repair hardware and software including but not limited to printers, scanners, computers, servers, routers, and switches.
• Monitor the operation and security of computer systems and ensure that they are used as per ICAP SOP.
• Process user access requests and authorizations for information systems including emails and other applications.
• Assist with software and hardware installation, upgrading, and troubleshooting to ensure optimal staff workstation performance.
• Perform any other tasks assigned by the supervisor.

Requirements
Education:

• Bachelor's Degree or higher in Computer Science or related field

Experience, Skills & Minimum Required Qualifications:

• Up-to-date knowledge of software test design and testing methodologies.
• Conversant with but not limited to the following technologies: Windows 10/8 Operating Systems, Microsoft Office 365, Ubiquiti routers, Fortinet routers and firewalls, cloud computing, and hardware and software troubleshooting.
• Solution driven.
• Possesses general IT support skills.
• Excellent communication and critical thinking skills.
• Good organizational skills and a detail-oriented mindset.

Travel Requirement:

• None required.

Note

• Only candidates who are eligible to work in Abuja Nigeria without a need for sponsorship will be considered for the position.
• This is a locally employed position contingent upon the availability of grant funding.
• The position is contingent upon the availability of grant funding.
• Columbia University is an equal opportunity and affirmative action employer. It does not discriminate against employees or applicants for employment on the basis of race, color, sex, gender, religion, creed, national and ethnic origin, age, citizenship, status as a perceived or actual victim of domestic violence, disability, marital status, sexual orientation, status as a Vietnam era or disabled veteran, or any other legally protected status.