ICT Support Officer

H2Y is an IT Solutions Company aimed at providing quality services to our client. We help you identify the proper technology required to meet your requirement and helping your company reach the desired goal. Our Professional services and solutions across industries offers your business cutting edge over others in your sector. In this truly competitive digital world we help you innovate with time and enhance your growth.

We are recruiting to fill the position below:

Job Position: ICT Support Officer
Job Location: Lagos
 
Job Description

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Rapidly establishing a good working relationship with staff and other professionals
• Design web content including banners, buttons, pages and mini-sites within the site;
• Use of social media platforms to promote the company.