Inventory analyst

Heartgate Nigeria Limited - we are into export of agricultural products. We focus on Bamboo & Rattan Products, Beans, Nuts & Kernels, cassava, palm oil, pineapples, castor oil, soyabeans, coffee, gum arabic, ginger, chilies pepper, palm kernel cake, palm kernel oil, palm kernel nut, bamboo. 

Job Position:  Inventory analyst
Duties:

• E-mail and telephone support, investigating, diagnosing and resolving agents' enquiries; working where necessary with internal support teams and other colleagues (e.g., call- center, Finance, IT).
• • Remain in constant communication with a team of district managers and work closely to deliver sales support and attend to all agents' requirements.
• • Taking end-to-end ownership over issues and managing agents expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner.
• • Creatively transforming a agents' property particulars (text & images) into a ToLet's admin web portal, including creating a summary description that will encourage users to view the full property details and ultimately generate sales enquiries.
• • Responsibility for administering new product orders and making them live on the website.
• • Ensuring agents' property details are displayed promptly, accurately and are updated
• regularly.
• • Maintaining the customer contact database - ensuring it is up to date and accurate.
• • Request bespoke reports for agents on a variety of data sets such as product usage.
• • Liaising with other business units and technology teams within ToLet to troubleshoot and resolve customer enquiries.
• • Perform a high volume of cold calls (50-80 daily) in order to secure new business
• • Accomplish targeted performance objectives on a consistent basis?• Any other administrative / support tasks as required.

Candidate Requirements

• • minimum of HND in related field with 3 years experience in similar role
• ?• Candidate must be fluent in English
• .?• Candidate must be a Computer literate who is able to handle basic Microsoft packages.
• • Candidates must also have an excellent sense of priorities.?• Candidate must have good analytic skills
• .?• Candidate must be able to work with little or no supervision.