IT / Contact Centre Manager

Tequila Nigeria is an experiential marketing agency, offering a holistic approach to brand building and consumer engagement that help our clients create a larger share of the future. We have been in business for 20 years and counting and in that period we have established a strong reputation fo working with world class companies to implement major events, product launches, sales activations and telemarketing campaigns.

Tequila Nigeria is recruiting to fill the position below:


Job Title: IT/Contact Centre Manager
Location: Lagos
Job Description

• Our organization requires a resourceful individual (male or female) who has proficient IT knowledge, a strong understanding of contact centre operations & exceptional management & leadership skills. Our ideal candidate would consider him/herself to be a driven and self-motivated team-player, hands-on, entrepreneurial and committed to organizational success.

Responsibilities

• Manage IT infrastructure for effectiveness and Contact Centre operations for profit.
• Propose measures/strategies that leverage current IT capacity & future technology advances for all-round operational excellence & competitive advantage.
• Review/audit Contact Centre infrastructure with a view to maintaining the integrity of the platform.
• Manage (in conjunction with account management & HR) recruitment for Contact Centre projects.
• Institute appropriate QC measures/procedures that will deliver optimal service for Contact Centre projects.
• Advise management on alternative & innovative ways of maximizing the capacity utliisation of the Contact Centre & implement same.
• Develop & execute plans for acquiring new clients for the Contact Centre.

Qualifications & Other Requirements
The candidates must have:

• B.Sc. in Computer Science, MIS or degree-level qualification in similar fields.
• IT professional certifications;
• At least 6 years’ cognate experience in a medium to large organization or a multinational.
• Above average knowledge in data centre management, and governance.