IT Officer Job at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders. Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Position: IT Officer
Job Location: Lagos
Employment Type: Full Time

Key Responsibilities
Field Support Functions:

• Deploy, configure, maintain and repair IT infrastructure – both software and hardware
• Support all installations pertaining to all field locations, stores and the Head office

Administrative Functions:

• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications
• Integrate multiple systems and reconcile needs of different teams
• Gather feedback from end users about system performance
• Design efficient IT systems to meet business and technology needs
• Coordinate developers to build and implement technology solutions
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Provide advice and technical training to end users as required
• Keep abreast of technology trends and developments

Key Performance Indicators:

• IT System uptime/downtime
• Mean Time Between Faults
• Mean Time to Resolve
• Number of system breaches due to virus attacks and or breaches
• Network Uptime/downtime

Skills, Competencies and Requirements:

• Demonstrates ability to troubleshoot hardware, software and network problem
• Knowledge of Project Management
• Knowledge of databases, system security and troubleshooting
• Knowledge of network operations and management
• Knowledge of systems design and development process
• Knowledge of various ERP
• Knowledge of the QSR/Food Industry practices

General Management Competencies / Requirements:

• Problem Solving & Analysis
• Good Organizational Skills
• Keen attention to details
• Good command of English and above average Report Writing skills
• Candidates must be decent, efficient and self-confident.

Educational Qualifications / Experience

• A good First Degree in Computer Science, Computer Engineering, Information Technology or related areas
• Minimum of 2 years of experience in a similar role, especially in the QSR/FMCG sector
• Membership of CISCO, or any other IT related professional qualification is an added advantage

Desired Personal Attributes:

• Integrity
• Proactive self-starter
• Results Orientation
• Assertiveness & tenacity
• Ability to cope with and work under pressure