IT Site Engineer Job at Seven-Up Bottling Company Limited

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Position: IT Site Engineer

Job Location: Lagos
Employment Type: Full-time

Job Description

• An IT Site Engineer is responsible for maintaining and supporting the IT infrastructure and services at a specific location or site.
• This role involves a wide range of tasks, including troubleshooting hardware and software issues, managing local network configurations, ensuring data security, and providing end-user support

Responsibilities
IT Infrastructure Support (ITOP):

• Maintain and support the site's IT infrastructure, including servers, network devices, and end-user computing devices, to ensure high availability and performance.

Service Level Management (SLMO):

• Monitor IT service performance against agreed service levels and performance metrics. Identify and implement improvements to meet or exceed these standards.

Incident and Problem Management (USUP, PBMG):

• Provide first-line response for IT incidents and service requests, diagnosing and resolving hardware, software, and network issues.

Change Management (CHMG):

• Implement changes to IT systems and configurations in accordance with organizational change management procedures to minimize risk to service availability.
• Document changes and maintain accurate records of system configurations and modifications.

Information Security (SCTY):

• Maintain security measures to protect data and IT assets at the site, in line with organizational security policies and standards.

User Support and Training (HUSP):

• Provide technical support and guidance to end-users, enhancing their understanding and efficient use of IT systems and services.

Vendor Management (SUPP):

• Monitor vendor performance to ensure compliance with service level agreements and contractual obligations.

Technology Awareness and Evaluation (EMRG):

• Stay informed about emerging technologies and IT trends that could benefit the site's IT operations.
• Evaluate new technologies and make recommendations for their adoption to improve IT service delivery and performance.

Collaboration and Communication (RLMT):

• Work closely with IT teams, business units, and external partners to ensure IT services align with business needs and objectives.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Systems Engineering, or a related field. Relevant technical certifications or associate degrees may be considered in lieu of a bachelor’s degree for candidates with substantial experience.
• Minimum of 2-3 years of experience in IT support, network administration, or a similar role, with a proven track record of maintaining and troubleshooting IT infrastructure.
• Demonstrated experience in managing and supporting end-user computing devices (PCs, laptops, mobile devices), including hardware and software troubleshooting.
• Professional Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Windows Server Fundamentals, Cisco Certified Network Associate (CCNA), or other relevant IT certifications.
• Experience with network configuration and troubleshooting, including LAN/WAN, Wi-Fi, VPNs, and firewall settings.
• Hands-on experience in implementing and managing IT security measures, such as antivirus software, patch management, and access controls.
• Proven ability to provide technical support and training to end-users, effectively communicating technical information to non-technical audiences.

Note: Only qualified candidates will be contacted.