IT Support Analyst

Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically - thus turning the mobile phone into an electronic wallet.

We are recruiting to fill the position of:

Job Title: IT Support Analyst

Location: Lagos
Duration: 3-months fixed contract job.

Job Description

• IT Support Analyst will mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
• He/She will monitor and maintain the computer systems and networks of the organization.
• It will include installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems.

Primary Responsibilities

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers

Key Competencies:

• Initiative
• Self- driven and hardworking
• Organized
• Good communication and presentation skills
• Ability to work under pressure and to strict deadlines
• Multitask and manage competing priorities
• Good team player
• Flexibility

Knowledge and Skills Requirements

• Bachelor’s degree with a minimum of a 2:1 in an analytical field such as information technology, computer engineering, computer science, etc
• At least 2 years work experience
• Experience in Networking, PC troubleshooting and diagnosing faults
• Working with a Linux OS will be an advantage
• Must have completed the mandatory NYSC
• Expert knowledge of Microsoft office is essential
• Prior work experience gained in service desk or support desk is advantageous