IT Support Officer

Deola Sagoe is a fashion visionary with a unique approach to her craft that has endeared her to fans and followers all over the world. Using African fabrics, hand-woven materials, and contemporising almost-lost traditional African techniques, Deola designs present a unique vision and attitude for the modern woman.

We are currently recruiting to fill the position of:

Job Position: IT Support Officer

Job Location: Lagos

Job Descriptions

• The IT Support Officer will be mainly responsible for the smooth running of computer systems, networks, etc. and ensure that users get maximum benefits from them. He/she will install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.

Key Elements of the Role

• Report to Head, Human Resources & Admin Services
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff/clients through a series of actions, either face to face or over the telephone
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Replace parts as required
• Prioritise and manage many open cases at one time
• Establish a good working relationship with customers and other professionals (e.g., software developers)
• Test and evaluate new technology
• Conduct data and network security
• Handle control over and maintenance of user accounts
• Conduct electrical safety checks on computer equipmen
• Provide support, including procedural documentation
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications, ERPs, etc
• Setting up new users’ accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)t

Desired Skills & Experience

• A good degree in a relevant field with at least 2 years of proven experience in a structured organisation
• Experience in the retail industry or in a fast growing company is an advantage
• Possess good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Very strong interpersonal skills and the ability to build relationships with stakeholders, Senior Management Team and external partners
• Strong organizational and analytical skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Good written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Demonstrated process improvement skills
• Ability to coordinate external partners
• Self-starter with mature analytical skills and ability to work under pressure
• Innovative and forward thinking, with a track record of executing new ideas
• Excellent organisational skills
• Good negotiation and persuasion skills
• A good working knowledge of Microsoft Office tools such as Word, Outlook and Excel
• Able to see the big picture and provide useful and strategic advice and input across the company
• Highly professional and ethical with ability to maintain confidentiality
• A strong change agent and communicator
• Excellent people management and development skills
• Possess excellent leadership and business partnering skills to achieve results through organisational resources

Compensation & Benefits

• N1.2m – N1.5m (Gross Annual Income)
• Medical Insurance
• Pension Contribution
• Telephone Allowance

Application Deadline
21st July, 2017.