IT Support Officer
Deola Sagoe is a fashion visionary with a unique approach to her craft that has endeared her to fans and followers all over the world. Using African fabrics, hand-woven materials, and contemporising almost-lost traditional African techniques, Deola designs present a unique vision and attitude for the modern woman.
We are currently recruiting to fill the position of:
Job Position: IT Support Officer
Job Location: Lagos
Job Descriptions
- The IT Support Officer will be mainly responsible for the smooth running of computer systems, networks, etc. and ensure that users get maximum benefits from them. He/she will install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
Key Elements of the Role
- Report to Head, Human Resources & Admin Services
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff/clients through a series of actions, either face to face or over the telephone
- Troubleshoot system and network problems and diagnose and solve hardware/software faults
- Replace parts as required
- Prioritise and manage many open cases at one time
- Establish a good working relationship with customers and other professionals (e.g., software developers)
- Test and evaluate new technology
- Conduct data and network security
- Handle control over and maintenance of user accounts
- Conduct electrical safety checks on computer equipmen
- Provide support, including procedural documentation
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications, ERPs, etc
- Setting up new users’ accounts and profiles and dealing with password issues
- Responding within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)t
Desired Skills & Experience
- A good degree in a relevant field with at least 2 years of proven experience in a structured organisation
- Experience in the retail industry or in a fast growing company is an advantage
- Possess good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Very strong interpersonal skills and the ability to build relationships with stakeholders, Senior Management Team and external partners
- Strong organizational and analytical skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Good written and verbal communication skills
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Demonstrated process improvement skills
- Ability to coordinate external partners
- Self-starter with mature analytical skills and ability to work under pressure
- Innovative and forward thinking, with a track record of executing new ideas
- Excellent organisational skills
- Good negotiation and persuasion skills
- A good working knowledge of Microsoft Office tools such as Word, Outlook and Excel
- Able to see the big picture and provide useful and strategic advice and input across the company
- Highly professional and ethical with ability to maintain confidentiality
- A strong change agent and communicator
- Excellent people management and development skills
- Possess excellent leadership and business partnering skills to achieve results through organisational resources
Compensation & Benefits
- N1.2m – N1.5m (Gross Annual Income)
- Medical Insurance
- Pension Contribution
- Telephone Allowance
Application Deadline
21st July, 2017.
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