IT Support Officer Job at ISN Medical Incorporated

ISN Medical Incorporated is the leading supplier of Medical Diagnostic Products and Services in Nigeria. Our mission is to give healthcare practitioners and patients peace of mind through innovative medical diagnostic solutions.

We are recruiting to fill the position of:

Job Position: IT Support Officer

Job Location: Lagos
Employment Type: Full Time

Job Summary

• Support ICT Manager to ensure that the organization's IT practices comply with relevant laws, regulations, and industry standards.

Responsibilities

• Troubleshoot system and network issues in person and/or remotely, diagnosing and resolving hardware and software issues.
• Set up, debug, repair, upgrade, and maintain workstations and laptop computers.
• Manage and prioritize assigned cases logged on the ICT helpdesk ticketing system.
• Any other work or responsibilities that the Firm may allocate to you from time to time.
• Setting up computer hardware, software, and multifunctional printers.
• Guide end customers through a series of tasks, either in person or over the phone, to assist with system setup or problem resolution.
• Work directly with vendors to schedule computer hardware repairs.
• Keep an eye on the LAN infrastructure, which includes access points, routers, and switches.
• IT-related oversight and technical help to head office and branch staff.
• Ensure that computers are properly maintained

Requirements

• First Class or a minimum of a Second class upper Degree in in Engineering or Computer Science 
• 1-3 year of experience in a similar role
• MCSA (training)
• Network+ (training)
• A thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them.
• Excellent customer service skills, with the ability to offer technical help using plain, easy-to-understand language.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@isnmedical.com using the Job Position as the subject of the email.