IT Support Officer Job at Max Drive

Max Drive - We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Ikeja, Lagos
Job type: Full-time (On-site)

Role Overview

• We are looking for a motivated and detail-oriented IT Support Officer with a passion for technology, problem-solving, and customer service.
• You will be responsible for providing first-level technical support to employees, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.

Responsibilities
What You’ll Do:

• Provide first-line technical support to staff via phone, email, or in person.
• Install, configure, and maintain hardware, software, and network systems.
• Troubleshoot and resolve basic IT issues (e.g., connectivity, login, and system errors).
• Assist in setting up new user accounts, profiles, and access permissions.
• Support the maintenance of IT assets, inventory, and documentation.
• Escalate complex issues to senior IT staff when necessary.
• Ensure compliance with IT policies, procedures, and security best practices.
• Provide support for meetings and virtual conferencing tools.

Requirements
What You’ll Need: 

• Bachelor’s degree or HND in Computer Science, Information Technology, or related field.
• Previous internship or work experience in IT support.
• Basic knowledge of computer hardware, operating systems, and networking concepts.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a team.
• Eagerness to learn and grow in a fast-paced environment.

Benefits

• Competitive pay & benefits
• Premium Health insurance cover
• Consistent Learning and Development.