IT Support Officer Job Medplus

Medplus is Nigeria’s leading health and beauty retailer. With over 35 stores nationwide, offering specialist referral services including travel clinic, chiropody and podiatry, hearing health clinic, osteopathy, ostomy, an ayurvedic clinic, chinese medicine and hair clinic. Our purpose is to help our customers live their lives to the fullest by looking and feeling good. Medplus limited was incorporated as the first ever retail pharmaceutical company in Nigeria on the 23rd of November 1993.

We are recruiting to fill the position below:

Job Position: IT Support Officer 

Job Location: Victoria Island, Lagos

Duties

• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Replace parts as required
• Participate in designing and implementation of various systems/application projects
• Troubleshoot DNS Service and DNS resolution issues
• Assist in management and support of internal and external DNS systems
• Monitor and maintain computer systems and networks
• Talk staff or customers through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Act as a member of the Windows Active Directory Domain Administrator Support 
• Troubleshoot Active Directory authentication and LDAP configuration issues
• Configure and support DNS for new domain
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues

Qualifications and Requirements

• B.Sc. Degree in Computer Science/Engineering, Electrical/Electronic Engineering, or any related field
• Minimum of 2 years of cognate experience 
• Knowledge of system engineering, computer maintenance, server administration, installation, repairs, and troubleshooting
• Good analytical and problem-solving skills to assess network/system performance and recommend changes
• Good interpersonal skills to communicate with users, vendors and other IT staff.

Method of Application
Interested and qualified candidates should send their CV to: careers@medplusng.com using the Job Position as the subject of the email.