IT Support Officer Recruitment at eLIMU

eLIMU is a leading digital educational content provider in East Africa, based in Kenya. The organisation is focused on creating interactive and engaging, contextually relevant Digital Learning resources to improve learning outcomes for students across Africa. This role is responsible for coordinating the activities focused on creating innovative digital learning resources that leverage proven pedagogies and cutting-edge technology, aligned with our unique context in Africa to transform education on the continent.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Ikeja, Lagos
Job Type: Full-time

Job Summary

• IT support officer will be  responsible for the smooth running of computer systems, routers, switches, internet and ensure users get maximum benefits from them.

Responsibilities

• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Setting up new user accounts, and profiles and dealing with password issues.
• Responding in a timely manner to service issues and requests.
• Repairing and replacing faulty equipment as necessary.
• Maintaining procedures and reports that provide technical support to the entire organization.
• Support the implementation of new solutions or applications.
• Performing preventive maintenance duties on items of IT hardware, including cleaning.

Qualifications

• B.Sc in Computer Science / Engineering, or related field
• Minimum of 3 years cognate experience
• Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
• Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
• Good interpersonal skills, should be able to interact with all staff across all level and cadre
• Creative, open to new ideas and ability to multi-task effectively
• High level of attention to detail and well-organized
• Quick learning ability and apt problem-solving skills.