IT Support Specialist Job at PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: IT Support Specialist
Job Location: Nigeria
Employment Type: Full-time

Key Responsibilities
User Support & Service Delivery:

• Provide first and second-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents related to laptops, printers, email, and collaboration tools.
• Manage user onboarding and offboarding (account setup, access provisioning, device assignment).
• Maintain and update IT service tickets, ensuring timely resolution and proper escalation when necessary.

Network & System Administration:

• Support LAN/WAN operations including wireless access points, switches, and firewalls.
• Monitor network performance and report outages or degradations to the IT Operations Manager.
• Assist in the configuration of routers, switches, and VPN connections.

IT Asset & Inventory Management:

• Maintain accurate inventory of IT equipment and software licenses.
• Support procurement by providing input on technical specifications and compatibility.

Security & Compliance:

• Ensure endpoint devices are compliant with company security policies (antivirus, encryption, patching).
• Participate in periodic system audits and assist in implementing security recommendations.
• Support implementation of security awareness programs and incident response drills.

Operational Efficiency:

• Participate in IT projects such as office network setup, relocations, or system upgrades.
• Document recurring issues and propose improvements to reduce downtime.
• Provide feedback and recommendations to improve IT policies, standards, and procedures.