IT Technical Support Engineer Job at DANCOM TECHNOLOGIES

Dancom Technologies Limited is a member of Dangote Group. Dancom Technologies Limited provides IT services to the Group including data center, and server operations, network operations, infrastructure support, IT Service Desk and end user support.

We are recruiting to fill the position below:

Job Position: IT Technical Support Engineer
Job Reference: Procurement 001
Job Location: Lagos
Employment Type: Full Time
Slot: 2 Openings

Job Description

• Responsible for computer system and software maintenance and repair
• Assists with computer equipment purchasing and installation
• Maintains networks and connectivity for users
• Research and identify solutions to software and hardware issues; Diagnose and troubleshoot technical issues, including account setup and network configuration
• Perform hands-on fixes; including installing and upgrading software, creating file back-ups, configuring systems and applications
• Ensure all IT issues are properly logged, track issues through to resolution, within agreed time limits, Prioritize and manage several open issues at one time
• Provide prompt and accurate feedback to customers; follow up to ensure IT systems are fully functional after troubleshooting.

Requirements

• 2+ years of IT Technical Support experience
• Knowledge of basic computer hardware
• Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows 8)
• Extensive application and infrastructure support experience
• Working knowledge of a range of diagnostic utilities/ Systems analysis
• Ability to troubleshoot/ research into a wide range of technology issues
• Time management
• Very good written and oral communication skills
• Ability to work under pressure.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development.