IT Technical Support Manager Job at MainOne

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: IT Technical Support Manager

Qualifications, Skills  & Competencies

• B.Sc./HND in the field of computer science
• 3+ years’ work experience in IT service desk and support
• Certification in ITIL V3, MCSE/MCSA
• Extensive application support experience in
• Extensive knowledge of computer hardware, including troubleshooting.
• Working knowledge of a range of diagnostic utilities, including […].
• Good written, oral, and interpersonal communication skills.
• Experience with desktop and server operating systems, including Win7,8.1, Windows 2008 server etc.
• Familiarity with the advanced principles of ITIL, ITSM
• Proven track record of developing and providing SLAs and Service Desk deliverables.
• Demonstrated progressive experience in the management of a technical support team.
• Understands OSI model and has knowledge of TCP/IP
• Knowledge of Microsoft Dynamics AX ERP and SharePoint platform

Demand on the Job

• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.