IT Technical Support Officer Job at Forecore Technology Solutions Limited

Forecore Technology Solutions Limited, a Bespoke Software for e-commerce businesses is recruiting to fill the position below:

Job Position: IT Technical Support Officer

Job Location: Kano

Overall Responsibilities


  • Self-Management
  • IT Service Provision
  • Financial
  • Service Delivery
  • Business Process
  • Innovation and Learning
  • Carry out routine checks on all systems to guide against failures
  • Repair and maintain all systems as may be required from time to time at minimal cost and operational interruption
  • Verify data entry and processing by the systems
  • Managing all company web applications and external server deployment.
  • Manage antivirus deployments
  • Ensure effective monitoring and updating the software and hardware as necessary on a regular basis
  • Manage the company’s corporate website
  • Managing the company’s UPS and inverter systems.
  • Managing the company’s wireless radio equipment,
  • Monitor and maintain the network system, internet and intranet to ensure efficiency of the system
  • Manage software development and review the existing software/packages to meet the internal and external reporting requirements of the Company
  • Manage user accounts on active directory and company business systems

IT Training:

  • Liaise with system users on regular basis to educate and review the operation of the system
  • Carry out any other job as may be assigned by Head of IT

Financial:

  • Manage cost-efficiency in providing IT support

Customer:

  • Ensure high internal and external customer satisfaction levels
  • Ensure quality delivery of services to internal and external customers
  • Ensure average lead time to resolve customer complaints to the customer's satisfaction are met.

Requirements

  • Candidates should possess a Bachelor's degree with a minimum of 3 years work experience.

Method of Application
Interested and qualified candidates should send their CV to: fourcoretech.solutions@gmail.com using the "Job Title" as the subject of the email.



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