Job Opeings at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the following positions below:

1.) Operational Excellence Manager

Job ID: 755563
Job Locations: Abuja and Lagos
Job type: Full-time

About this Opportunity

• We are now looking for an Operational Excellence Manager in the Market Area Middle East and Africa who will be responsible for translating strategic plans into actionable initiatives and ensuring their successful implementation across the organization. This role involves coordinating with various departments, monitoring progress, and providing analytical support to ensure strategic goals are met.
• This role will be reporting directly to the Head of SDO & Strategy Execution Market Area Middle East and Africa.

What you will Do

• Translate high-level strategies into strategic programs with timelines and KPIs
• Coordinate and manage strategic initiatives to ensure alignment with organizational goals
• Lead and oversee the execution of strategic projects from initiation to completion
• Collect feedback from the stakeholders, conduct necessary research, and develop improvements
• Collaborate with CUs, MAs and SDU to integrate operational excellence principles into the company's culture and daily activities
• Establish key performance indicators (KPIs) to track the effectiveness of strategic initiatives
• Monitor project progress, identify risks, and implement mitigation strategies to ensure timely and successful results
• Conduct thorough analysis of current operational processes within all service lines to identify inefficiencies and make necessary improvements
• Develop and implement standardized procedures across all service lines, ensuring consistency and compliance with relevant policies
• Regularly monitor and analyze performance data to assess progress against strategic goals
• Review, report, and analyze operational performance, making recommendations for ongoing improvements regularly
• Prepare and present reports to senior leadership on the status of strategic initiatives and recommend adjustments as needed
• Work closely with department heads and teams to ensure alignment and effective execution of strategic initiatives
• Serve as a liaison between the strategy team and operational units to ensure seamless implementation

The Skills you Bring

• Telecom and Security Domain and portfolio understanding, including the implications of technology transformation for both delivery and operations
• Strong ability to think strategically and translate high-level goals into actionable plans
• Understanding of business operations and market dynamics
• Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions
• Experience in facilitating cross-functional collaboration
• Knowledge of change management principles and practices
• Proficiency in using data analysis tools and software (e.g., Excel, PowerBI)
• Excellent written and verbal communication skills
• Ability to effectively communicate with stakeholders at all levels of the organization
• Strong interpersonal skills with the ability to build relationships and influence others
• Ability to lead and manage organizational change initiatives
• Minimum 10 years of relevant experience

Click here to apply online

2.) Support and Repair Solution Architect

Job ID: 752532
Job Locations: Abuja and Lagos
Employment Type: Full Time

Job Description

• We are now looking for a Solution Architect, who will be responsible for deep customer network troubleshooting. The solution architect will work with the most complex problems, utilise their Ericsson IMS and Ericsson Cloud expertise to isolate the fault in the network to a node/function and restore service and provide the root cause analysis.
• The Support Solution Architect will be expected to share updates of the incident resolution to C-level customer executives and prepare a formal response.
• The SA will also guide the team of Domain experts, share knowledge of complex issue handling, review problem management bulletins and assist with life cycle management (impact analysis, MOP review etc).
• The candidate will possess knowledge of multiple functions in a mobile network (application, platform and infrastructure)
• The role is posted across Middle East and Africa, final location to be decided after selection of the candidate.

Responsibilities & Tasks

• Drive and orchestrate as investigation leader for Fault Isolation during regular CSRs and Emergencies
• Support regular product CSRs when needed
• Customer consultation handling on Solution level
• On-site (Customer Office) working embedded within customer Operations team
• Develop and maintain network troubleshooting methodologies, including the proper operation of the tools and services like CES, EIA
• Own (and create where needed) Network Recovery Procedures such as but not limited to:
• Signaling Storm recovery routines,
• Traffic rerouting routines, network recovery documentation, backup procedures etc. etc
• Be part and secure that the Handover to Support process becomes part of the continuous Change control process, adapt it and evolve (not one-time activity)
• Be a glue between the NFVi and VNFs environment and ways of working
• Be part of the continuous deployment activities
• Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of corrections from technical perspective
• Control LCM status from an overall solution level for customer specific solutions.

Preferred Qualification & Experience Requirements

• Excellent Customer Relationship Management skills.
• Very strong personal interaction skills and good communication capabilities.
• Very good proactive mind set – always include a broader scope in mind when handling customer requests.
• Ability to adapt to change.
• Drive - determination, focus, take the ups and downs, stick with things long enough to see them through
• Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight
• Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
• Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information.
• Capability to mobilize others both internally and from customer organization.
• Strong network of contacts.

You will bring
Core Competences:

• Solution level technical competence
• Network level competence
• Core Network Competence (overview of Cloud Infrastructure and deep knowledge in Ericsson IMS and UDM applications)
• Knowledge of the 3GPP or any other relevant standard for his/her area
• Ability to learn Ericsson Portfolio.
• Service Delivery Process.
• Change Management.
• Negotiation & argumentation skills.
• Presentation skills (oral and written).
• Software Update Management.
• Software Support.
• Delivering Results & Meeting Customer Expectations.

Click here to apply online

3.) Transmission Support Engineer

Job ID: 753462
Job Location: Lagos
Job type: Full-time

About this Opportunity

• We are now looking for a Transmission Engineer that will provide technical service and support to our customers.
• In this role, you will fix and resolve problems to stabilize and optimize customer networks.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
• You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
• You will configure and integrate different nodes and solutions in new and live customer networks.
• The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
• You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
• Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
• The role more than often requires you to seek big responsibility, and it is important that you can work independently.

Responsibilities
What you will do:

• Customer Issue handling
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring

Requirements
You will bring:

• Minimum of Graduate Degree in Engineering/ Computer science or Equivalent
• 4 to 8 years of experience in supporting on customer Queries, support or solution in a telecom environment.
• Domain-experience: Transmission Network with required and validated experience in Microwave and Fiber.
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Good knowledge of Router 6000, Mini link families (66XX, TN, CN, PT)is a must
• Negotiation & argumentation skills
• Working with people
• Applying expertise & technology.

Additional details:

• You will be performing follwoing tasks  
• Maintenance Routine Execution.
• Fault Handling.
• Software Updates Loading.
• On the Job Mentoring (Skills Transfer)
• Final Root Cause Analysis Report.

Click here to apply online