Job Openings at Accelerex Network Limited

We are recruiting to fill the following positions:

1.) Customer Service Executive

Job Location: Lagos

Job Purpose

• The CS Team member role is to provide 1st level of support to its customers by resolving issues, responding to requests, guiding product users through features and functionalities, conducting service measurements and ensuring customer satisfaction.
• Ultimately, you will help establish ANL reputation as a company that offers excellent customer support during every aspect of the customer journey.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, social media or live based on your assigned work hours.
• Undertake first level support action on all customer interactions and escalate to 2nd level if not amenable to first level resolution.
• Identify customer needs and help customers use product and service features effectively.
• Maintains in-depth knowledge of company’s products, services, systems, and processes.
• Liaise with all relevant teams for effective process management that is geared towards customers experience.
• Handle all customer interactions in line with the departmental SOP and request handling process.
• Analyze and report product malfunctions by carrying out test with the team’s assigned POS periodically for effective proactive customer engagement.
• Take ownership of all customer issues and follow through with internal departments until resolution.
• Document resolved complaints, yet to be resolved and communicate status of resolution to customers.
• Consistently improve self by receiving training and practicing what is being taught.
• Carry out all assigned tasks within the role through the Accelerex Shared Services Center.

Requirements

• B.Sc / HND in any discipline.
• 1 - 2 years experience.
• Excellent communication and problem-solving skill.
• CSR should have patience, positive attitude, negotiation skills and pay attention to details.
• CSR should be able to Multitask.
• CSR should be people oriented having Empathy, tenacity and tolerance (The threshold for receiving insults must be quite strong).
• CSR should have Conflict resolution skills
• Previous experience or understanding of the Fintech or Financial institution will be an added advantage.
• CSR is expected to have Product / Market knowledge.
• Experience using Microsoft office and basic data analysis skills.
• CSR should have, Persuasion, Problem solving, Adaptability, Analysis and Organizational skills.
• CSR should have Computer skills
• CSR should have Time management and coordination skills.
• CSR must be willing to learn.

Working Schedule:

• This role would require you working shift, and sometimes weekends, and Public Holidays.
• However, you will be eligible for 2 days off every week.

Method of Application
Interested and qualified candidates should send their Application and updated CV to: careers@accelerexnetwork.com using the Job Position as the subject of the mail.

2.) Reconciliation and Settlement Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Reconcile NIP transactions with NIBBS/ETRAZANCT and Bank, identify exceptions if available, and provide report to Head, Settlement and Reconciliation.
• Perform daily/weekly/monthly analysis of NIP transactions: Trends, failure rates etc. and extract Business Intelligence from the transaction data.
• Develop and maintain business relations with ANL settlement bank, NIBBS, Unified payments, Inter-switch and other payment processors.
• Follow up with the processor, SWITCH for pending transactions not impacting the customer’s account
• Reconcile & validate settlement reports with settlement banks
• Support ANL business team and customer experience team in resolving dispute and reconciliation issues.
• Liaise with Bank Settlement team to ensure NIP debits are accurately passed into ANL position as advised by NIBBS.
• Constant monitoring of stock balances for all ANL products to determine when to advise to re-stock.
• Follow up long outstanding differences in the settlement accounts, analysis and reconcile reports
• Reconciliation of timed out transactions to determine the actual status of each transaction and advice accordingly based on the outcome.
• Perform any other task as might be assigned by the unit head.

Competency and Skill Requirements

• Minimum educational qualification: BSc or HND in Accounting, Computer Science and any related field
• 1-2 years of experience
• Attention to details
• Teamwork and interpersonal skills
• Excellent skills in Microsoft Office, especially Microsoft Excel and PowerBI
• Excellent communication and interpersonal skills.

Method of Application
Interested and qualified candidates should send their updated CV to: careers@accelerexnetwork.com using the Job Position as the subject of the mail.

3.) Hub Officer

Job Location: Nigeria

Responsibilities

• On-board agents
• Offer ANL products and services.
• Resolve first level issues.
• Escalate other issues to the operation unit.
• Daily Remittance of commission.
• Daily report sharing.

Requirements

• Minimum of SSCE.
• At least 3 months experience in POS business.
• Empathy, and a genuine desire to solve our customer’s problems.
• Strong analytical and problem-solving skills.

Basic Salary
N30,000 monthly + Variable pay+ Commission on every customer you onboard.

Method of Application
Interested and qualified candidates should send a one (1) page CV to: careers@accelerexnetwork.com using "Hub Officer" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.