Job Openings at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

We are recruiting to fill the following positions below:

1.) Credit Controller

Job Location: Lekki, Lagos
Employment Type: Full Time

Role Objectives

• A Credit Control Officer is responsible for recovering money owed by customers to the organization.
• The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assistthe organization manage their cashflow.

Essential Duties

• Reporting to the Credit control supervisor, theCredit Control Officer role will perform a wide range ofduties and responsibilities. These may include,but are not limited to:
• Chasingup overdue payments via telephone and email and visits
• Invoicing
• Resolvingcustomer Accounting queries and issues
• Setting credit limits
• Reconciliation of payments to customer’s accounts
• Solve problems regarding incorrect payments.
• Identifying clients that exceeded credit limits for disconnection.
• Highlighting problem customers to senior management
• WHT recovery and follow up.

Requirements

• HND / B.Sc. or equivalent in relevant discipline
• A minimum of 3 years of cognate experience in similar role

Skills & Attributes:

• The more common skills and attributes that are most needed for this role may include:
• Understanding of the end-to-end Accounts Receivable process
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organizational and time management skills
• Willingness to escalate debt issues
• Intermediate computer software skills, including Excel and Accounting packages.

Salary
Very Attractive.

Method of Application
Interested and qualified candidates should send their tailored CV to: recruitment@alfred-victoria.com using the Job Position as the subject of the mail.

2.) RF - Transmission Field Engineer

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Arrive to work, jobs on sites, and meetings on time and prepared.
• Carrying out site surveys.
• Visits and inspects sites regularly to see if any repair is required.
• Rectify fault condition or escalate in case additional technical support in required.
• Reporting and documenting the status of the activity.
• Providing technical guidance to colleagues and other teams.
• Obtain information and ensure timely response to the network alarms/ RF Operations instructions
• Carry out diagnostic tests and coordinate with RF Operations in case of failure.
• Troubleshoots, identifies and evaluates different options and chooses the right course of action to solve the hitch.
• Communicates daily activities and written reports
• Perform any other duties assigned by the Manager.

Requirements:

• BE / HND in engineering or other related Course.
• At least 2-3 years of experience in wireless telecommunications industry (Cellular/Microwave…)
• Understand the functionality of telecommunication network transmission nodes. Like transmission equipment (Multiplexers, Microwave radio and IP based), transmission medium (Optical and microwave)
• Quick learner, motivated and dedicated to get the job done right.
• Prompt in emergency situations. Confidently and quickly handle the problem.
• Experience in testing, commissioning, integrating, supporting, fault analysis and diagnosis of Telecom products and systems.
• Knowledge in test equipment like network, base station and spectrum analyzers.
• Good communication and organization skills.
• Work well with others at various level.
• Basic knowledge of networking (CCNA is a plus).

Salary
Very Attractive.

Method of Application
Interested and qualified candidates should send their tailored  CV to: apply@alfred-victoria.com using the Job Position as the subject of the mail.

3.) Field Coordinator

Job Location: Lekki, Lagos
Employment Type: Full Time

Job Description

• The Field Coordinator is responsible for managing the lifecycle of service tickets, ensuring they are handled efficiently and effectively from receipt to completion.
• This role involves analyzing incoming tickets, assigning them to appropriate field engineers, providing necessary technical support, and ensuring compliance with service timelines and policies.

Key Responsibilities
Receive / Analyze/Assign Tickets:

• Monitor and receive incoming service tickets through the Customer Care Management (CCM) system.
• Acknowledge receipt of tickets and ensure the intent of the ticket is well understood.
• Review the details of each ticket to understand the issue, urgency, and required expertise.
• Categorize and prioritize tickets based on established criteria.
• Identify the appropriate field engineer for each ticket based on their skillset, location, and current workload.
• Assign tickets to the selected field engineer and communicate assignment details.

Follow Up with Engineers:

• Maintain regular communication with field engineers to monitor the progress of assigned tickets.
• Ensure engineers adhere to the expected time of arrival (ETA) and service completion timelines.
• Address any issues or delays that may arise during the service process.

Provide Technical Support:

• Offer technical guidance and support to field engineers as needed to resolve issues efficiently.
• Serve as a point of escalation for complex or unresolved technical problems.

Receive Reports from Engineers:

• Collect detailed reports from field engineers upon the completion of each service ticket.
• Review reports to ensure accuracy, completeness, and adherence to company policies.

Update Tickets:

• Enter report details and any additional notes into the ticketing system.
• Update the status of each ticket to reflect current progress and completion.

Send Reports to Concerned Department:

• Distribute completed and verified reports to the relevant departments or stakeholders.
• Ensure timely and accurate communication of service outcomes.

Education & Qualifications

• Degree: BSc / HND in Computer Engineering or Telecommunications
• Skills: Strong communication skills, both written and verbal
• Experience: Technical experience in telecommunication field operations
• Attributes: Independent problem solver with strong team orientation
• Decision Making: Capable of making solid, fact-based decisions under pressure
• Environment: Ability to work in a high-pressure technical environment
• Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
• Certifications: Cisco Certified Network Associate (CCNA) is a plus.

Work Environment:

• Office-based
• Interaction with field engineers, technical staff, and other departments.

Salary
Very Attractive.

Method of Application
Interested and qualified candidates should send their tailored  CV to: apply@alfred-victoria.com using the Job Position as the subject of the mail.