Job Openings at Ash Nelson Partners Limited

Ash Nelson Partners Limited (“ANP”) is a technology company with a key focus on solving Cyber Security, and Cyber Fraud problems for Financial and Revenue collecting Organizations. We work with our clients to source effective solutions with a proven performance track record in their target terrain. We combine a strong understanding of the Nigerian Business Ecosystem and the unique challenges it faces in its bid to digitize these core processes. Armed with this knowledge, we are able to effectively identify innovative solutions, that will give our clients the desired results.

We are recruiting to fill the following positions below:

1.) Brands and Community Manager

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Description 

• Community Management - Brand Promotion & Awareness: Under this function, you will be responsible for promoting the ANP Brand, our message, our achievements, and any thought leadership initiatives we might wish to publicize across all the relevant social & other media channels.
• Create Content & implement strategy for brand presence for ANP online and in publications and other media as required.
• Community Management - Monetizing the Office (Office as a service) Under this function, you will be responsible for creating a framework leveraging our current facility to provide office as a service offerings;
• Developing and implementing a strategy to monetize the current office environment and introduce a new revenue to ANP portfolio.
• Attracting & maintaining renters
• Design and implement strategic initiatives and campaigns that will start creating awareness and familiarity with the ANP Brand and our product/service offerings.
• Build or leverage relationships with relevant industry professionals, organizations, journalists, networks that may become relevant in helping you achieve this function.
• Ensuring excellence in service delivery
• Creating a team to support the above. Ensure proposed strategies and initiatives do not interfere with the comfort of community members or their ability to focus and do their jobs. Ensure Security of location, assets, people and data is priority! Meet quarterly revenue targets running business centers services with little disruption to the integrity of the work that we do as an organization.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 3 - 6 years of work experience.

Salary
N300,000 - N400,000 per month.

Application Closing Date: 14th February, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: HRManager@ashnelson.com using the Job Position as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

2.) Senior Sales Manager - Tech Sales

Job Location: Lagos
Employment Type: Full-time

Job Details

• Expand current customer, reseller and OEM relationships & maintain and improve existing relationships and account objectives.
• Independently source, pursue and close new business, generate early conversations and opportunity-driving demand for enterprise organizations.
• Identify a carefully selected strategic prospect lists and work tqualify, develop and build credibility within these organizations. Undertake this objective using consistent and methodical approach on a day-to-day basis. Demonstrate constant progress.
• Move prospects through the sales process, identifying the key stake holders while mapping value and the business case.
• Identify promising prospects through cold calling, networking and customer referrals.
• Understand Ash Nelson Partners value proposition and be able ttailor this in line with prospects requirement.
• Work with teams tensure products maintain innovative edge and stay relevant.
• Any other responsibility as may be required by the company.
• Create business development strategies, drive sales and marketing initiatives.
• Produce service reports tsummarize service activity and performance for key stakeholders.
• Achieve the individual sales target set with Ash nelson Partners.
• Study and build a strong dynamics of OEM products and services you are assigned to.
• Ensure you pass all exams and tests as may be required.
• Establish a thorough understanding of the industry and its dynamics tdevelop an annual sales and marketing strategy for the business, tcompliment the overall business strategy, tdeliver on agreed KPI’s.
• Experience Selling IT solutions of high financial value is required.

Application Closing Date: 14th February, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: HRManager@ashnelson.com using the Job Position as the subject of the mail.

3.) Technical Delivery Manager

Job Location: Lagos
Employment Type: Full-time

 Job Description

• We are seeking an experienced Technical Delivery Manager to join our dynamic team.
• In this role, you will play a pivotal role in overseeing the end-to-end technical delivery process, ensuring the successful deployment of solutions, managing development initiatives, and maintaining a high standard of customer satisfaction.
• The ideal candidate should be a hands-on technical lead with a comprehensive skill set and a proven track record in delivering complex integration and development IT projects.

Responsibilities
Technical Leadership:

• Provide hands-on technical leadership, guiding development teams in building robust solutions.
• Oversee the technical aspects of projects, ensuring adherence to best practices and coding standards.

Deployment Management:

• Lead deployment operations, ensuring efficient release management and deployment processes.
• Collaborate with operations teams to manage deployment schedules and minimize system downtimes.

Service / support Delivery management:

• Monitor and enhance customer service delivery, ensuring timely and effective support.
• Address customer issues and feedback, working towards continuous improvement in service quality.

Stakeholder Management:

• Build and maintain strong relationships with internal and external stakeholders.
• Communicate effectively with both technical and non-technical audiences.

Risk Management:

• Identify and mitigate project risks, ensuring that potential issues are addressed proactively.
• Implement strategies to manage technical and operational risks effectively.

Quality Assurance:

• Establish and maintain quality assurance processes to ensure the reliability and performance of delivered solutions.
• Conduct regular reviews and assessments to identify areas for improvement.

Skills and Qualifications

• Proven Experience: Minimum of 5 years of hands-on experience in technical leadership and support delivery within the IT industry. (IT consulting and FSI experience preferred)
• Technical Proficiency: Strong background in  
• Problem Solving: Strong analytical and problem-solving skills, with the ability to think strategically and implement effective solutions.
• Team Leadership: Proven leadership skills with the ability to motivate and guide cross-functional teams.
• Implementation Management: Experience in overseeing deployment processes
• Communication Skills: Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Technical Skills: Proficient in Linux, databases (e.g., MySQL, MongoDB), troubleshooting, scripting (e.g., Python, Bash), networking, cybersecurity applications, and version control (e.g., Git).

Technical Skills:

• Programming Languages: Proficient in xyz
• Operating Systems: Extensive experience with Linux and other relevant operating systems.
• Scripting: Proficient in scripting languages such as [e.g., Python, Bash].
• Networking: Solid understanding of networking principles and protocols.
• Cybersecurity: Knowledge of cybersecurity applications preferred.
• Database Management: Strong database management skills, including [Specific databases, e.g., MySQL, MongoDB].
• Troubleshooting: Proven ability to troubleshoot complex technical issues and provide effective solutions.
• Version Control: Experience with version control systems such as Git.

Application Closing Date: 10th February, 2024.

Method of Application
Interested and qualified candidates should send their CV to: HRManager@ashnelson.com using the Job Position as the subject of the mail.

4.) Implementation Engineer

Job Location: Lagos
Employment Type: Full-time

Job Description

• Ensure the provision of top-tier technical support to clients and devise innovative solutions to enhance the overall support experience.
• Facilitate seamless integration with OEMs and vendors IT solutions
• Collaborate closely with software developers to establish and maintain Continuous Integration and Continuous Deployment (CICD) pipelines for all applications.
• Take charge of technical projects, coordinating engagements with OEMs, partners, and clients to ensure successful outcomes.
• Generate comprehensive reports detailing progress on deployments and support deliverables.
• Uphold the optimal state of infrastructure, configurations, and functionalities across diverse environments (Production, Development, Staging, Test, Sandbox) both on-premises and remotely.
• Conduct routine maintenance, updates, and upgrades on environments to guarantee their security and alignment with intended purposes.
• Apply Agile methodologies to efficiently manage both projects and ongoing support operations.
• Organize and conduct training sessions for both internal staff and clients, ensuring proficiency in deployed solutions.

Requirements

• Excellent troubleshooting skills
• API and webservices development, testing and integration.
• Working understanding of DevOps tools for CICD, Confirguration management and Automation such as Jenkins, CircleCI, Ansible, Rundeck, Chef, Terraform etc.
• Experience with cloud environments such as (Aws, Azure, GCP)
• Shell scripting skills.
• Networking skills.
• Management of Linux and Windows Operating Systems.
• Proficient understanding of code versioning tools, such as Git.
• Use of Support and development management tools such as Jira, Confluence
• Skilled in database management (MSSQL, Oracle, MySql, MongoDB, Postgresql)
• Working knowledge of Sql scripting, creation and management of ETLs.
• Working understanding of containerization and container orchestration (Kubernetes, Docker)
• Understanding of Repositories such as Github and Bitbucket.
• Ability to code in one or more programming languages such as (Java, JavaScript, Python) is preffered.

Application Closing Date: 3rd March, 2024.

Method of Application
Interested and qualified candidates should send their CV to: HRManager@ashnelson.com using the Job Position as the subject of the mail.

5.) IT Service Delivery Manager

Job Location: Lagos
Employment Type: Full Time

Job Summary

• Team Leadership: Manage and lead a team of support engineers, providing training, and performance management as needed. 
• Vendor Relations: Establish and maintain strong relationships with solution providers to ensure efficient issue resolution and product enhancements. 
• Service Delivery: Oversee the delivery of support services, ensuring adherence to service level agreements (SLAs) and meeting customer expectations. 
• Client Communication: Act as the primary point of contact for clients regarding support issues, escalations, and service improvements. 
• Process Improvement: Plan, design, schedule, continuously review and enhance support processes to drive efficiency, effectiveness, and customer satisfaction. 
• Quality Assurance: Implement and monitor quality assurance processes to ensure high-quality support service delivery. 
• Incident Management: Manage critical support incidents, including coordination with third-party vendors, root cause analysis, and resolution. 
• Capacity building: training the support workforce appropriately on the respective processes, tools, and technologies to provide support on incidents, service requests, problems, and change requests in the pre-defined SLA targets.  
• Reporting: Generate and analyse support performance reports, providing insights and recommendations for improvement. 
• Budget Management: Manage the support department's budget effectively, optimizing resource allocation. 
• Collaborative Engagement: Collaborate with cross-functional teams, including sales, product development, and project management, to align support services with company goals. 
• Customer satisfaction metrics: maintain a consistently high score on Implemented customer satisfaction metrics. 

Requirements

• Proven experience (5+ years) in service delivery management, with a focus on technical support, preferably in the technology services or financial sector. 
•  Exceptional communication and interpersonal skills, with the ability to interact with clients, vendors, and internal stakeholders at all levels.  
• Previous or current experience in a core technology role (e.g. solution architecture, infrastructure, development, integration etc) 
• Strong understanding of software solutions and the ability to communicate effectively with software vendors. 
• Excellent leadership and team management skills, with a track record of building and motivating high-performing support teams. 
• Proficiency in IT service management (ITSM) frameworks, such as ITIL, and experience in implementing ITSM best practices. 
• Strong problem-solving and critical-thinking abilities, with a proactive and results-oriented mindset. 
• Experience in resource allocation and co-ordination 
• IT certifications (e.g., ITIL,) are a plus. 
• Knowledge of financial industry regulations and compliance standards is a plus. 

Skills:

• Linux 
• Bash scripting  
• Infrastructure 
• Troubleshooting  
• Programming languages 

Experience:

• Experience with working in a Linux environment 
• Experience of involvement in multiple concurrent projects 
• Experience in a customer-facing role in the tech industry 
• Strong communication skills, including the ability to explain technical concepts to a range of different audiences – from highly technical to non-technical business owners 
• Experience with deploying software in cloud-based environments (e.g. AWS) 
• Experience writing production-quality code (Python or Java preferred) 
• Experience with database architecture and scripting (e.g. SQL or MongoDB) 
• Strong experience with shell scripting (Bash preferred) 
• Familiarity with web services (e.g. REST), and associated components (e.g. JSON) 
• Experience of working with distributed systems (e.g. Apache Zookeeper, Apache Kafka) 
• Experience with source control (e.g. Gitlab) 
• Familiarity with DevOps and software testing concepts (e.g. continuous integration, test-driven-development).

Salary Range
N500,000 - N750,000 / month.

Application Closing Date: 15th February, 2024.

Method of Application
Interested and qualified candidates should send their CV and portfolio to: HRManager@ashnelson.com using the Job Position as the subject of the mail.