Job Openings at Ecosourcing Global Resourcery

Ecosourcing Global Resourcery offers unique services in the development of well-thought-through strategies that add corporate values, competitive advantage and practicality to the realization of our strategies.

We are recruiting to fill the following positions below:

1.) Training Coordinator

Job Location: Lagos
Employment Type: Full-time

Job Description

• Our client is seeking to employ a highly motivated Training Specialist to join our team. In this role, you will play a key part in driving and delivering our training business, develop training programs/synopsis that align with our clients ‘needs.
• You will be responsible for conducting training needs assessments, designing engaging curriculum and learning materials, engaging resources, and overseeing all aspects of training interventions.

Position Summary

• S/he is responsible for the management of the end-end activities involved in receiving, escalating, and monitoring customers’ complaints, technical and commercial issues.

Essential Duties and Responsibilities

• Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
• Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
• Gather and evaluate information from clients and management on previous training to identify weaknesses and areas that need additional training.
• Come up with training programmes/synopsis.
• Write proposals to suit training need of clients.
• Follow up with leads to close business.
• Generate training reports and analysis for every client and the business.
• Generate the training certificate for clients.
• Engage facilitators before and after the training.
• Follow up with payments from clients.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Coordinate training materials/tools and get them to the venue in good time.
• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
• Every other duty assigned in line with the training intervention.
• Ensure end to end training process.
• Liaise with the finance team to chase up facilitators ‘fee.
• Ensure training venues are conducive and convenient for use.
• Develop the training calendar to suit clients ‘needs.
• Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.

Education and/or Work Experience Requirements

• BSc / HND Degree in any relevant subject
• 3 to 7 years of cognate experience
• Relevant Experience in Customer Service
• Must currently reside in Oshodi and its environs.

Competencies Required for the Job:

• Ability to operate media equipment such as projectors and personal computers.
• Ability to handle multiple assignments and assess and analyse data.
• Ability to work with a team and have attention to detail.
• Knowledge about traditional and modern training methods and techniques
• Knowledgeable about learning management systems, instructional design and e-learning platforms
• Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
• Exceptional organization skills, leadership and interpersonal skills
• Proficiency in word processing and presentation software.

Method of Application
Interested and qualified candidates should send their updated CV to: info@ecosourcingglobal.com using the Job Position as the subject of the mail.

2.) Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Position Summary

• S/he is responsible for the management of the end-end activities involved in receiving, escalating, and monitoring customers’ complaints, technical and commercial issues.

Description 

• Our client is seeking to employ a self-motivated Customer Service Representative to join their team. In this role, he/she will be involved in the improvement and management activities of one of Nigeria’s leading electrical Serve connect centres.

Essential Duties and Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Capturing and documentation of interaction with all customers including contact phone number, email address, meter account number, and any other customer data information as may be required from time to time by the business.
• Meet personal/customer service team sales targets.
• Ensuring first-call resolution of Customer Complaints and Escalation by handling customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Take the extra mile to engage customers.
• Follow communication procedures, guidelines, and policies.

Education and/or Work Experience Requirements

• OND / HND Degree in any relevant subject
• Relevant Experience in Customer Service
• 2 to 5 years of cognate experience
• Must currently reside in Oshodi and its environs

Competencies Required for the Job:

• Complaint Management.
• Active listening
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Selling Skills.

Method of Application
Interested and qualified candidates should send their updated CV to: info@ecosourcingglobal.com using the Job Position as the subject of the mail.

3.) Education Counsellor

Job Location: Lagos
Employment Type: Full-time

Job Brief

• We are seeking a qualified Education Counsellor to support our international business and partnerships.
• He/she will provide consultation services for students willing to seek international admissions, academic or career advice to identify student-related concerns and create development plans based on specific needs.

Responsibilities

• Assist students in making important decisions at the most critical time of their careers,
• Assist students realize their interests and potential and discuss possible career paths.
• Help find what students want to study or pursue as a career to realize their passions.
• Build confidence in educational choices.
• Address and resolve conflict or distressing situations.
• Create a career plan around the student's interests and preferences.
• List options for college or university that fit their budget.
• Provide the student with the confidence to make decisions.
• Prepare the student for potential academic or career challenges in advance.

Requirements

• Candidates should possess an HND, OND or BA qualification with 2 - 5 years of work experience.

Method of Application
Interested and qualified candidates should send their updated CV to: recruitment.ecos@gmail.com using the Job Position as the subject of the mail.