Job Openings at GIG Mobility

GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.

We are recruiting to fill the following positions below:

1.) 

Customer Experience Officer

Job Location: Utako - Abuja (FCT) and (Ajah, Old-Ojo, Festac, Iyana-Ipaja, Jibowu) - Lagos
Employment Type: Full-time

Description

• Experience Officers represent the first contact of our company with guests.

Key Responsibilities

• Sell bus ticket at GIGM terminals to walk in guest
• Make and/or change travel reservation for walk in guest using the online booking system
• Create and maintain guest reservation records
• Announce arrival and departure information using the public address system
• Assist in guest luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Resolve service problem by clarifying the guest complaint via phone, email and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare and payment
• Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (2) years of cognate experience in Customer Service/ Care.

Skills and Competencies:

• Excellent Customer Service
• Effective Written and Verbal Communication
• Computer Literacy
• Exceptional time management.
• Problem-Solving Skills
• Neat and Professional Appearance
• Outstanding interpersonal skills.
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Able to Work a Flexible Schedule.

Method of Application:
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Position  and location as the subject of the mail. For example:“Customer Experience Officer_ Utako”.

2.) Creative Specialist

Job Location: Lagos
Employment Type: Full-time

Duties and Responsibilities

• Develop design concepts and graphics.
• Conceptualize visuals based on requirements.
• Support designs with graphic elements for website/app/mobile web designs.
• Create images for periodic social media post.
• Design promotional prints & posts.
• Make presentation on assigned task as required.
• Ensure final graphics and layouts are visually appealing and on-brand.
• Provide graphic design support for marketing campaigns and product launch.
• Create banners for newsletter as required.
• Develop designs for stationery/gift items.
• Work closely with cross functional team to deliver on task.
• Perform other duties as assigned.

Education and Work Experience

• Minimum of bachelor's Degree or HND
• Minimum of two (2) years of cognate experience in Creative Specialist or similar position.

Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Position as the subject of the mail.

3.) Contact Centre Advisor

Job Location: Ilupeju, Lagos
Employment Type: Full-time

Job Responsibilities

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.
• Enter details of every contact in the system as required, obtain new customers.
• information and update existing customer details on the CRM.
• Interpret and accurately communicate our terms and conditions of service where and when applicable.
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
• Ensure deliverables are met within ascribed SLA timeframe.

Job Requirements

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (2) years of cognate experience in Customer Service/ Care.

Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Position as the subject of the mail.