Job Openings at Mantrac

Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

We are recruiting to fill the following positions below:

1.) Senior Electrical Engineer

Job Location: Port Harcourt, Rivers
Job Type: Full time

Summary of Responsibilities

• To effectively and efficiently carry out troubleshooting and field repairs, maintenance and servicing of electrical equipment installations, generator sets, machine systems and other specialized units.
• Act as mentor for the trainee Service Engineers and the Apprentices as well as newly recruited engineer as may be assigned from time to time.

Main Function

• Inspect, troubleshoot and trace faults on electrical modules and components of Caterpillar engines (Gas & Diesel), generator sets, machine systems and specialized units (e.g altronic magnetos etc) reported for repair, maintenance and servicing actions in the field.
• Conduct inspection, load testing, PDS and commissioning of new Caterpillar equipment and ensure completion of DSR Forms before delivery is effected to Customers.
• Establish and enlist parts required for assigned jobs and follow up for prompt order and delivery.
• Implement all assigned electrical jobs (including electrolyte preparation and batter charging jobs) promptly, successfully and in accordance with Caterpillar standards without any redo actions.
• Use appropriate diagnostic tools to evaluate accurate performance of repaired components, units and systems.
• Take proper care of all company’s assets (tools, test equipment, vehicle etc) entrusted to his care.
• Perform or coordinate certain essential field service works, contract servicing, PIP and SOS functions as may be required or assigned from time to time.
• Report any difficult task to appropriate authorities for adequate attention and thus assist management in taking accurate repair decisions as the need arise.
• Prepare necessary documents and service reports (e.g. Delivery slips, SIMS etc) both to customers and for management action as required.

Contacts:

• All levels of management within the Company.
• Customer representatives.

Requirements

• HND / First Degree in Engineering related field with 2 years of field experience.
• Good working knowledge of Caterpillar Electrics, sound and safe driving skills with valid professional driving license are added advantages.

Environment:

• Financial Impact:
• See annual work plan.
• Hazards:
• Slippery floor, noisy environment and lifting of heavy objects.
• Road and water travels and community embarrassments.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@mantracnigeria.com using the Job Position as the subject of the email.

2.) Product Support Sales Representative

Job Location: Lagos
Job Type: Full time

Summary of Responsibilities

• Ensure achievement of agreed sales targets and performance objectives, thus ensuring the achievement of parts sales profit objective in the Construction Segment.

Main Function

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Ensure prompt delivery of parts or services (including back-ordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers’ profile list.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region’s debt collection drive on an on-going basis.
• Establish and report on competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in the incumbent’s care by virtue of function and/or location.
• Seek out new business opportunities in the Region and Construction industry by monitoring on-going contracts and maximizing parts sales opportunities.
• Liaise between MNL, Unatrac and Customers on parts sales issues and special pricing on selected commodity items.

Qualification

• HND/B.Sc. Engineering with 2 years of working experience in Technical Sections of MNL or similar company.
• B.Sc./ HND in Engineering or equivalent.
• Interpersonal and communication skills with leadership skills and ability to take the initiative.
• Have good selling skills.

Method of Application 
Interested and qualified candidates should forward their  CV to: recruitment@mantracnigeria.com using the Job Position and location as the subject of the mail.

3.) Inside Sales Representative

Job Location: Lagos

Summary of Responsibilities

• Responsible for effective execution of territory sales plan, championing customer success and meeting the sales target through the sales of Mantrac products and services within their assigned product portfolio and customer territory.
• Liaise with prospects and customers via the telephone, and manage sales territories with between 800 and 1,200 customers.
• Responsible for delivering sales revenue targets as directed by ISR Manager.

Main Function

• Deliver assigned revenue target according to the territory sales plan and compliance with Mantrac Sales Processes (MSP).
• Identify key commercial opportunities through on-going communication with customers in the assigned territory to deliver revenue target.
• Build long-term relationship with customers by ensuring regular customer contact is maintained to ensure maximisation of all revenue generating opportunities, typically minimum 2 contacts per customer per year.
• Actively prospect potential new and lapsed customers not known by Mantrac.
• Engage with customers’ business priorities to gain agreement to consider Mantrac.
• Develop a clear understanding of customers’ business challenges and needs; build relationship with customers, diarise and follow up on all leads.
• Identify and differentiate the best Mantrac solution to win the deal.
• Address customers’ anxieties and lead the deal to completion.
• Produce a reliable monthly sales forecast based upon opportunity pipeline and customers’ decision stage using Sales Force or the Company Sales Management Tool as prescribed by Manager.
• Maintain and adhere to Mantrac Sales Processes minimum requirements, such as coverage performance, pipeline and forecast accuracy, data quality.

Requirements

• Graduate in Engineering related discipline or its equivalent, Strong telephone communication skills, 2 or 3 years of Telesales Experience, Database Management and Marketing.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@mantracnigeria.com using the Job Position and Location as the subject of the email.