Job Openings at Moniepoint

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the following positions below:

1.) Issue Resolution Officer

Job Location: Lagos
Employment type: Full-time

Job Purpose

• The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Have a good understanding of the organisation’s products
• Provide quick and high-quality customer service through prompt and valuable responses to customer queries.
• Ensure every customer support request is logged for tracking
• Lower support tickets by working with the product team to identify and eliminate recurring issues.
• Guide customers on product usage while driving customer self-sufficiency.
• Solicit client feedback on product features and capabilities

Qualifications

• Bachelor’s Degree in any related field
• 1 - 2 years customer-facing experience at a financial institution or a high-growth software development company.
• Have a good understanding of card disputes ( Banking experience or other related fields)
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Ability to think analytically to solve customer problems
• Customer Empathy
• Listening and communication skills
• Service-oriented mindset
• Ability to grasp basic technical concepts.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

Click here to apply online

Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

2.)Senior Flutter Developer - (GB)

Job Location: Lagos (Remote)
Job type: Full time

Responsibilities
What you’ll get to do:

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into hight quality responsive UI code.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Write efficient queries for core Data.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
• Suggest new features and/or enhancements.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

Requirements
To succeed in this role, we think you should have:

• 5 years plus combined Mobile Development Experience
• Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also manage states in an optimized manner.
• Native Android and IOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• Figma: Should know how to use Figma to analyse and view the designs to build the app
• Git: To manage and collaborate in different projects with the rest of the team.
• Ability to provide a portfolio showing projects solely worked on upon request
• Post secondary school degree or diploma

Nice to have some of the technologies:

• Angular
• Bootstrap
• JavaScript
• Native Android or Native iOS
• Dart

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with the recruiter
• A live coding assessment
• A take-home design task with a Lead in our Product and Design team (for front end roles)
• A technical interview with a Lead in our Engineering Team
• A behavioural and technical interview with a member of the Executive team. 

3.) Service Manager

Job Location: Lagos
Employment type: Full-time

Responsibilities

• Ensure the institutions policies, procedures and standards are followed according to established guidelines and make recommendations for improvements.
• Manage risk assessment of customer transactions
• Prompt investigation and resolution of disputes and process failures
• Take necessary measures to provide the needed support for smooth operations.
• Managing the branch vault and daily transactions reconciliation
• Guide and provide direct in line with the banks policies, standards and guidelines all operational aspects including distribution operations and customer service in branch
• Reconcile daily, weekly and monthly transactions
• Ensure the branch operations staff adhere to the workflow process(es) that are designed by the Bank's Operations and Risk management Teams and approved by Executive Management.
• Leadership training, coaching, development and motivation to bring out best in the branch's staff members. 

Requirements

• Bachelor's Degree in a related field.
• Proven branch management experience, as a Bank Manager or similar role
• Sufficient knowledge of modern management techniques and best practices
• Experience in payments or transaction operations
• Familiarity with industry's rules and regulations
• Excellent organizational skills
• Result driven and customer focused
• Proven ability to track, measure and optimize multi-disciplined operations team, significant management experience ideally in a customer-centric role

Benefits

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Click here to apply online

What to expect in the hiring process:

• A preliminary phone call with the Recruiter
• An interview with the Hiring Manager, the People Operations Manager.
• An interview with a member of our Executive team. 

Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.