Job Openings at Moove

Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa. We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers

We are recruiting to fill the following positions below:

1.) Customer Success Manager

Job Location: Lagos
Job Type: Full-time

About The Role

• We are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.
• They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and resolving any issues that may arise.
• Their ultimate goal is to drive customer retention, loyalty, and growth by delivering exceptional service and maximising their utilisation of Moove's products and services.

What You’ll Be Doing

• Responsible for training, managing and closely working with Onboarding/Sales Supervisors & Executives.
• Overlooking and Monitoring drivers’ performance.
• Conducting daily check-in Customer Success Supervisors and Executives.
• Accountability of all Moove vehicles
• Ensuring that drivers obey rules and regulations as laid down by the company.
• Handling any escalations relating to driver's issues.
• Conducting driver survey.
• Compiling data from drivers survey
• Ensuring that drivers get the right information from the company.
• Managing all driver communications.

What You Will Need For This Position

• Degree in any discipline.
• 8 years of experience in customer care/support roles.
• Experience in the transportation industry is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

Key Metrics:

• Key Account Manager program retention % for all Driver partners in the in the city
• % of driver partners retained basis tenure based targets and lease plan
• Churn % monthly against target fleet size
• Ticket resolutions for DPs basis physical and remote interactions
• Driver performance basis supply hour and trip targets of the city
• Creating plans to help DPs increase earnings if SH is at optimal level by ops hacks.

Click here to apply online

2.) Facility Manager

Job Location: Lagos
Job Type: Full-time

About The Role

• As a Facility Manager at Moove, you'll play a pivotal role in ensuring the smooth operation and maintenance of our facilities.
• Your responsibilities will encompass managing everything from physical infrastructure to safety protocols, creating a conducive environment for our teams to thrive.

What You’ll Be Doing

• Oversee the maintenance of all company facilities, including offices and warehouses, to ensure they are safe, functional, and well-maintained.
• Collaborate with vendors, contractors, and service providers for repairs, maintenance, and renovations, while managing contracts and budgets efficiently.
• Implement and enforce safety protocols and compliance standards, conducting regular inspections and training to ensure a secure working environment.
• Optimize facility layouts and space utilization to support our growing teams and evolving needs, while managing office relocations if required.
• Develop and manage facility budgets, tracking expenditures, and identifying cost-saving opportunities.
• Develop and implement emergency response plans, including evacuation procedures and disaster recovery strategies.
• Collaborate with various teams, including HR and IT, to ensure the alignment of facility management with company objectives.

What You Will Need For This Position

• A minimum of 5 years of experience in facility management, with a proven track record of overseeing large and diverse facilities.
• Familiarity with building systems, HVAC, electrical, and plumbing, as well as knowledge of safety and compliance regulations.
• Strong financial acumen and the ability to create and manage facility budgets effectively.
• Vendor Relations: Excellent vendor management skills, including contract negotiation and performance evaluation.
• Exceptional communication and interpersonal skills to collaborate with cross-functional teams and external partners.
• Strong problem-solving abilities and the capability to handle emergencies and unexpected challenges.
• Leadership experience, demonstrating the ability to lead and motivate facility management teams.

Key Metrics:

• Ensure a high level of facility uptime with minimal disruptions due to maintenance or repairs.
• Maintain a record of excellent safety compliance with no major incidents or violations.
• Successfully manage facility budgets, staying within allocated resources.
• Evaluate vendor performance based on criteria such as timeliness, cost-effectiveness, and quality of work.

Click here to apply online

3.) Customer Success Executive

Job Location: Lagos
Job Type: Full-time

About The Role

• As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.
• Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
• You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts.
• This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.

What You'll be Doing

• Monitoring drivers’ performance.
• Conducting daily check-in on drivers’ pulse.
• Making outbound calls to drivers.
• Conducting driver survey.
• Compiling data from drivers survey
• Supporting drivers.
• Solving driver's issues while drivers are in transit.
• Receiving inbound calls from drivers.
• Accountability of all Moove vehicles
• Ensuring that drivers obey rules and regulations as laid down by the company.
• Ensuring that drivers get the right information from the company.

What You Will Need For This Position

• Degree in any discipline.
• 1 year of experience in customer care/support roles.
• Experience in the transportation industry is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

Key Metrics:

• Daily retention targets as % of return walkins
• Weekly churn targets
• Daily Ticket resolutions for DPs basis physical and remote interactions
• Daily Driver performance basis supply hour and trip targets of the city
• Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
• Overall DP portfolio monitoring basis allocated count of DPs

Click here to apply online