Job Openings at Transblue Limited

Transblue Limited, a recently launched partnership with QNET, is a direct selling company that offers a wide range of products in the areas of health, wellness, lifestyle and education through an e-commerce platform.

Due to this expansion into Nigeria market, we are recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Lekki, Lagos
Slot: 2

Job Summary

• Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Your main responsibilities are:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies.

Requirements and Skills

• Degree in Mass Communication or English Language
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Job Position: Finance Control Officer

Job Location: Lekki, Lagos

Job Summary

• As Manager Financial Control & Reporting you are end responsible for all financial activities in the organization including various planning & control tasks, consolidation, and reporting.
• You will manage the finance team and will report to the Director of Finance and Business Operations.
• The Manager Financial Control & Reporting plays a critical role in implementing and optimizing the group policies & procedures.

Your Main Responsibilities

• Design, assess, implement and monitor a robust Financial Reporting Controls Framework (FRCF), governance and methodology.
• Incorporate key considerations into the FRCF: mapping internal controls framework; governance; programme management; materiality & tolerances; scope; implementation plan
• Identify, assess, document and monitor business processes (including financial systems) that affect the company’s financial reporting, including the use of process narratives & flowcharts.
• Lead, document and report on risk assessment of the business processes
• Develop policies for controls and control objectives for core financial reporting processes.
• Work with process owners to scope, design, and implement controls to address key risks and ensuring design adequacy and operating effectiveness of financial controls
• Develop and implement the controls testing process, including conducting reviews and testing of financial reporting controls compliance by process owners along with monitoring and overseeing the remediation of deficiencies identified
• Develop and deliver training for business process owners on a regular basis to build knowledge and understanding of risks and controls
• Prepare and manage the ongoing quarterly and annual reporting process for the FRFC to senior management and the board
• Actively seek uniformity and automation of controls for efficient use of financial systems and innovative technology to enhance and continuously improve the design and effectiveness of controls, including efficiencies in documentation, assessment, and testing of controls
• Coordinate with internal and external auditors to ensure the effectiveness of the controls are tested and the resolution of any audit findings
• Provide ad hoc reports and status on above responsibilities
• Assist with risk management activities and reporting
• Work on projects / initiatives as assigned
• Work closely with stakeholders across functions in a fast-paced environment, able to provide solution to issues
• Stay current on best practices and latest thinking regarding processes, risk management and controls
• Ability to manage multiple projects and communicate with different cultures and levels within the organization

Requirements and skills

• Degree in Accounting
• Proven working experience as a Financial Controller
• 5+ years of overall combined accounting and finance experience
• Thorough knowledge of accounting principles and procedures
• Experience with creating financial statements
• Experience with general ledger functions and the month-end/year end close process
• Excellent accounting software user and administration skills

Job Position: Logistic Officer

Job Location: Lekki, Lagos

Job Summary

• A Logistics officer is responsible for providing logistic support and overseeing the overall logistic processes in support of the objectives of the organization.
• They are responsible for the planning, oversight, management and coordination of logistics support operations to ensure smooth accomplishment of projects.
• Logistics officers also manage fleet of vehicles to for the company.

Job Description / Responsibilities

• The logistics officer is responsible for providing logistic support and overseeing the overall logistic processes in support of the objectives of the organization.
• They are responsible for the planning, oversight, and management and coordination of logistics support operations to ensure smooth accomplishment of projects.
• They work in the force, manufacturing companies, trading organizations, and any organization with a fleet of vehicles to manage.
• The logistics officer job description entails planning the set-up of project sites, as well as coordinating, directing, and monitoring activities of employees, contractors, and others involved in executing an assigned project.
• It also involves ensuring that a project takes-off and is completed smoothly.
• Logistics officers handle the project logistics, organization, and safety by adequately scheduling staff, subcontractors, consultants, and vendors to ensure timely completion of projects.
• They also work hand-in hand with subcontractors to ensure that communications and safety protocols are followed.
• They are also responsible for prioritizing work orders and organizing tasks based on project deadlines.
• The logistics officer work description also entails creating a plan or time-table for the movement of materials, heavy equipment, and light trucks; workforce and parts supply in compliance with the project requirements.
• It also involves managing a schedule to track and station materials promptly, as well as providing for preventive maintenance to ensure that projects are accomplished without hitches.
• Logistics officers are also responsible for the movement of materials to a warehouse location in preparation for shipment, and also conduct receiving activities.
• They are responsible for preparing shipping documentation and providing support in merging materials into single shipments, including crating and packing when necessary.

Required Education and Experience

• Bachelor's Degree in Logistics, Business administration, or Transportation; Industrial Distribution, Industrial Engineering, or Supply Chain Management, or in a related field.
• Previous experience in logistic or supply chain management is an added advantage
• Computer skills
• Excellent analytical skills
• Good interpersonal and communication skills
• Good organizational skills
• Willingness and ability to adapt to changing work requirements and priorities that may require overtime or extended hours.

Method of Application
Interested and qualified candidates should send their CV to: klenolconsulting@gmail.com using the Job position as the subject of the email.