Job Openings at Unified Payment Services Limited

UP otherwise known as Unified Payment Services Limited is Nigeria's premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP? operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

We are recruiting to fill the following positions below:

1.) Customer Care Representative

Job Location: Victoria Island, Lagos
Employment Type: Contract
Functionally reports to: Team Lead, Customer Care

Job objective(s)

• To manage and handle complaints received from all frontend channels
• To ensure all complaints are handled within the agreed SLA of 24hrs timeline and according to relevant Guidelines and through proper root cause analysis and execution of preventive measures to eliminate recurrence of problem incidence.

Duties & Responsibilities

• Provide 24/7 support to frontend call center agents
• Providing timely resolution to complaints and customer satisfaction through policies and procedures with the aim of providing prompt and quality end to end resolution.
• Troubleshoot and Identify root causes, complaint trends and driving quality improvement opportunities
• Regular feedback to the frontend agents for onward communication with the
• Attend to complaints received from all frontend channels both for B2C and B2B ensuring all complaints are handled within the benchmark timeline and according to relevant Guidelines.
• Identify drivers of customers’ dissatisfaction through analysis and scoping of root causes and developing & implementing appropriate quality process solutions to address customer issues.

Job Requirements

• Candidates should possess a National Diploma in Computer Science, Information Technology, Electrical / Electronics, Accounting, Banking and Finance, Business Admin Etc.
• Minimum of 2 years of experience in complaint resolution and service recovery role
• Strong service and problem-resolution skills in any or a combination of the following specialist areas
• Settlement related Issues
• Transaction processing with emphasis on TWO proficiency
• Card Management System proficiency
• E-commerce with emphasis on PayAttitude and Payarena knowhow
• Strong working knowledge on various Banking products, sales, services, delivery channels and customer segments.
• Excellent interpersonal skills
• Sound analytical skills.
• In depth knowledge of quality tools and methodologies
• Excellent verbal and written communication skills, ability to speak clearly and concisely, convey complex or technical information in a manner that others can understand as well as the ability to understand and interpret complex information from others.
• Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
• Requires operational experience in collaboration with other staffs and experts within the organization.
• Strong service and problem-resolution skills
• Have negotiation and listening skills
• Behavioral skills – adaptable to accept change and feedback.

Knowledge:

• Microsoft suite
• Reporting
• The Nigerian finance sector
• Root cause analysis and problem-solving

Skill/Competencies:

• Attention to details
• Multitasking
• Excellent Communication

Salary
N80,000 - N100,000 / Month.

Click here to apply online

2.) Head, Technology

Job Location: Victoria Island, Lagogs
Employment Type: Full-time
Functionally reports to: Head, Technology

Job Objective(s)
The Head, Technology is responsible for:-

• Technical implementation of new business solution projects to time, cost, scope and quality
• Technical implementation and Administrative support
• System integration requirements and solution analysis for new business initiatives
• Analyze new user/solution requirements to develop solutions that align with requirements
• Implement new solutions using the concept of shred infrastructure services to minimize capital expenditure and optimize transaction cost for new business initiatives.
• System Operations Support to internal and external customers

Duties and Responsibilities

• Full documentation and standardization of all processes
• Developing functional and technical requirements for projects.
• Testing and Validating the functionalities of products and services
• Implementation of key products that enhance and increase acceptability of products.
• Technical implementation of new business solutions to meet go-to-market timelines
• Transaction Testing with various banks
• Development of user and operations documentation of new solution projects & business analysis

Key Performance Indicators

• Implementation and Support of products
• Efficient and timely deployment of fixes / patches
• External and internal Customer satisfaction (based on Customer ratings)
• Satisfactory Audit rating for new products and initiatives
• Project Implementation within schedule, cost and scope

Job Requirements

• Candidates should possess a First Degree in Engineering, Computer Science, Information Technology or Applied Sciences with 10-15 years of experience.
• Certification in RDMS Database, Project Management & Business Analysis would be an added advantage
• Understanding of the key technical concepts in I.T & Electronic Payments.
• Candidate should possess ability to relate with clients to achieve business goals.

Knowledge:

• Technical Knowledge in Information Technology.
• Strong analytical skill
• Basic SQL
• Strong Issue Resolution Acumen

Skills/ Competencies:

• Strong interpersonal skills
• Deductive reasoning abilities and eye for details
• Project implementation skill
• Project Management

Click here to apply online

3.) IT Processing Specialist

Job Location: Victoria Island, Lagogs
Employment Type: Full-time

Job Objective(s)

• To ensure right infrastructure for Card Personalization and Fulfillment Operations for the service level of the customer and the service level agreements thereupon.
• To implement and provision of technical support for card’s projects and fulfillment solution for bank
• To operate Matica S7000 personalization and fulfillment machine for quality output.
• To ensure operational process and control in perso.
• To generate production reports.

Duties & Responsibilities

• Machine Operator: Matica S7000 Personalization and fulfillment machine.
• Template Design product Unit Interface Setup and configuration.
• Validate and maintain timely MPK usage to avoid customer dissatisfaction due to wrong keys.
• Efficiently run card production procedures and processes in achieving optimal output
• Reporting: Generate production and performance report
• Preparation of invoices for payment of vendors for services rendered in line with agreed contract terms
• Implementation and support for Contactless / NFC project.
• Sorting and packaging of personalized/fulfilled cards in line with bank requirement.

Key Performance Indicators

• To ensure 99% availability of Machine (Embossers and fulfillment)
• Support for Personalization of New Chip Types (Support for each Chip Type to be supported within 30 days of initiation).
• Documentation of new services and processes
• Uninterrupted Processing Capacity - 99% System availability

Job Requirements

• Candidates should possess an OND qualification
• Must have 0 - 1 year of experience
• Professional Qualifications – added advantage

Knowledge:

• Card industry knowledge – added advantage

Skill/Competencies:

• Computer skills (Microsoft Access, Word, Excel and PowerPoint - mandatory)
• Good interpersonal skills.
• Integrity
• Good knowledge and practice of printers
• Ability to work for long hours sometimes

Method of Application
Interested and qualified candidates should send their CV to: recruitment@up-ng.com using the Job Position as the subject of the email.

4.) Legal Counsel Officer

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Objective(s)

• To ensure that the Company's interest is protected in all legal issues.
• To prepare/review all legal documents between the Company and clients, customers, vendors, partners, etc
• To work with external solicitors to ensure promt and satisfactory delivery on matters outsourced to external solicitors.

Duties & Responsibilities

• Draft and/or review all contracts involving the Company to ensure that the terms are acceptable and favourable to the Company.
• Ensure that proper custody is kept of all business instruments and executed contracts involving the Company.
• Ensuring legal and other regulatory compliance
• Relating with and assisting external solicitors in handling matters for the company
• Relating with the regulatory authorities and filing returns where necessary
• Legal advisory services

Basic Qualifications

• Education University: Degree(s) in Law. At least a 2.1 in a Degree in Law and Nigerian Law School
• Others: Completion of professional training by the Nigerian Law School and call to Bar.
• Experience: Understanding of basic legal principles; good knowledge of Law of Contract, Company Law Practice; Legal Drafting, etc.

Click here to apply online