Job Opportunities at Layer3
Layer3 is one of the fastest growing network and security infrastructure companies in West Africa, providing award-winning services, including managed and cloud services, network security, IT infrastructure management, virtualization and mobile device management solutions. Our unique model integrates best-of-breed technologies from global leaders such as Juniper Networks, Blue Coat, Polycom, AirWatch, F5, Extreme Networks and VMware, coupled with our next-generation metro fiber networks, to offer unparalleled services and after sales support to some of the most demanding customers.
We are recruiting to fill the position below:
Job Position: Project Engineer
Job Location: Abuja
About the job
- The ideal candidate will be responsible for assisting the project manager and project team with project documentation and control, job cost accounting, scheduling, and construction supervision efforts.
- In order to be successful, this candidate should feel comfortable taking on many tasks that require various skills, and appropriately prioritizing those tasks' completion.
Responsibilities
- Assist with on-site management to ensure project success
- Ensure project plan is moving forward to meet anticipated deadlines
- Responsible for RFI and submittal process
- Processes owner billings and project related accounting issues.
Qualifications
- Bachelor's Degree in Mechanical or Industrial Engineering or equivalent experience
- 1 - 3 years' of experience as a project coordinator, project engineer, or project manager
- Strong experience in AutoCad and Microsoft Office Suite
- Familiarity with rules, regulations, best practices and performance standards
- Project Management certification such as PMP will be an added advantage.
Interested and qualified candidates should: Click here to apply online
Job Position: Network Operations Engineer
Job Location: Abuja
Job Summary
- The Network Operations Engineer is a position of relevant technical experience responsible for providing the technical expertise necessary to install/activate, manage, upgrade, and validate Layer3's complex IP network and to ensure optimal services to customers.
Responsibilities
The Network Operations Engineer is accountable for:
- Provisioning, Managing and Troubleshooting: TCP/IP Networking, Routing and Switching, MPLS Layer 2 (VLAN) and Layer 3 Networking
- Working with outsourced field technicians remotely to activate and troubleshoot customer premise equipment including: Routers, Switches, SD-WAN appliances, Firewalls, Paging Equipment, and other customer premise equipment as required
- Repairing necessary moves, adds, changes, and deletions that have been escalated as they could not be handled by Customer Support staff
- Verifying that basic troubleshooting steps were followed, according to documented processes, before escalation
- Assisting Customer Support staff in handling escalations and ensuring that they retain ownership and remain involved until the problem is fully resolved
- Providing support and education to Customer Support staff following to facilitate direct resolution without escalation for future events
- Helping provide ongoing training for Customer Support staff to ensure that proper troubleshooting steps are followed prior to escalation
- Updating diagrams and documentation following changes made as a result of a repair or moves, adds, changes, and deletions and all documentation remains current and accurate
- Relaying escalations to other members of the engineering team following process
- Taking ownership of the customer issues to ensure satisfactory resolution of the problem
- Ensuring that changes requested by the customer during implementation are given to sales and addendums signed before any services are changed.
- Supporting the activation of products and services in cooperation with Implementation Managers when services are “turned up”.
- Implementing change requests for customers including working with the following technologies: TCP/IP Networking, Routing and Switching, MPLS, Layer 2 (VLAN) and Layer 3 Networking, IPS, Single Sign-On, 802.1x, VPN.
- Administering, supporting, and maintaining infrastructure components and document procedures to guide resolution process.
- Researching technology related products and makes recommendations based on business or operational requirements
- Working with third party service providers to resolve operational issues
Education and Experience
- Associates Degree in Computer Science, MIS, Engineering, Networking, (or related major) with a minimum of 4 years experience in Telecommunications, Engineering, or a similar industry - required
- Minimum of JNCIP or CCNP certification a must...JNCIE or CCIE will be an added advantage
- Advanced understanding of networking concepts such as TCP/IP, VOIP, QOS, SIP, RTP, BGP and OSPF - required
- Understanding of IP routing and switching - required
- Understanding of IPv4, IPv6, & QOS - required
- Knowledge of IP Telephony and Telecom Technology - required
- Understanding of Network Security design, concept and product knowledge including firewall, IPS, Single Sign-On, VPN, IPSEC, as well as other network security risks and compensating controls - preferred
- Experience with Firewall administration - preferred
- Knowledge of configuring the following equipment: Juniper, Pulse Secure, Cisco - preferred
- Experience with MPLS/VPN technologies - preferred
- Experience in server based technology, such as Microsoft and Linux - preferred
- Working knowledge and troubleshooting experience with firewalls - preferred
- Understanding of transport layer including Fiber, and Ethernet delivery methods - preferred.
Interested and qualified candidates should: Click here to apply online
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