Job Vacancies at 500Chow

500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We're passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.

We are recruiting to fill the following positions below:

1.) Customer Experience Officer (NYSC)

Job Location: Lekki, Lagos
Employment Type: NYSC

Job Description
As a customer experience officer, your duties include:

• Answering questions about the company’s products or services via phone, email, and in person.
• Direct customers to online resources.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Create and maintain reports about customer interactions
• Develop a rapport with customers.
• Concluding sales for online customers.
• Responding to customers' reviews.
• Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
• Update customer records in the system
• Checking product availability.
• Setting up accounts for new customers
• Booking of orders
• Processing of orders.

Requirements and Skills

• Bachelor's Degree in Mass Communication, Linguistics or Business Administration
• 0 - 1 year of relevant work experience
• Excellent communication and interpersonal skills
• Must be a corper serving in Lagos
• Young, smart and vibrant.

Application Closing Date: 31st August, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover Letters to: people@500chow.com using the Job Position as the subject of the mail.

2.) Customer Experience Personnel

Job Location: Nigeria
Employment Type: Full-time

About the Role

• As a Customer Experience in the Hospitality industry, your primary responsibility is to enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand.
• You will utilize customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction

Job description

• Regularly monitor and respond to customer reviews and inquiries across various platforms.
• Collect customer data, including feedback, surveys, and behavioral patterns.
• Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
• Monitor the impact of process improvements and iterate as necessary.
• Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
• Generate reports and insights to share with relevant stakeholders.
• Identify pain points in the customer journey and propose process improvements.
• Stay informed about industry trends, customer preferences, and competitor activities.
• Use market research to make recommendations for staying ahead in the competitive food industry.

Requirements

• Proven experience in a customer-focused role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Familiarity with customer experience tools and technologies.
• Detail-oriented with a passion for improving customer satisfaction.

Application Closing Date: 31st July, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: people@500chow.com using the Job Position as the subject of the email.

3.) Kitchen Manager

Job Location: Lagos
Employment Type: Full Time

Overview

• We are looking for a Kitchen manager to supervise daily back-of-house restaurant operations.
• As our Kitchen manager at 500chow, You would be responsible for supervising the food prep and cooking, maintaining a fully stocked kitchen inventory and complying with safety and cleanliness standards.
• To be successful in this role, you should be able to manage our Kitchen staff and guide them to deliver quality food on time.   

Duties & Responsibilities

• Manage kitchen staff and coordinate food orders .
• Supervise food prep and cooking.
• Train kitchen staff on prep work and food plating techniques.
• Keep weekly and monthly cost reports
• Maintain sanitation and safety standards in the kitchen area.
• Establish portion sizes.
• Schedule kitchen staff rota.
• Order food supplies and kitchen equipment.
• Check food plating and temperature.

Minimum Qualifications and Skill Requirements

• Conflict management abilities.
• Proven work experience as a kitchen manager.
• Must be able to perform and prioritize multiple tasks simultaneously in a fast-paced environment.
• Excellent organizational skills.
• Must have excellent communication and leadership skills.
• Familiarity with kitchen sanitation and safety regulations.
• Experience in personnel management and problem-solving skills.
• Ability to work unsupervised and deliver quality work.

Education and Certifications

• High School Diploma or equivalent preferred.
• A minimum of 1 year of experience in culinary arts or equivalent combination of education and culinary work experience in buka restaurant.
• Specialty/Technical Training or bachelor’s degree in Culinary Arts preferred.

Physical Demands:

• While performing the duties of this job, the employee may be required to stand, walk, hear, talk, read, balance, use hands, use fingers, reach, stoop, kneel, crouch, crawl, taste, smell, push or pull for 8 hours.  The employee should be able to lift or move objects weighing up to 22kg. Ability to go up and down stairs as needed throughout shift with objects up to 22kg.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and an ability to adjust focus.

Work Environment:

• While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot, or cold temperatures.  The noise level in the work environment is moderate but may be high at times.

Work Schedule:

• This is a full-time non-exempt position. Schedule may vary based on business demand. Availability to work weekdays and/or weekends as well as mornings and/or evenings as needed.

Application Closing Date: 30th July, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: people@500chow.com using the Job Position as the subject of the email.