Job Vacancies at Beckley Consulting Limited
Beckley Consulting Limited is a company with special focus on provision of professional support services for Micro, Small and Medium Enterprises (MSMEs). We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, for small and big organisations.
We are recruiting to fill the following positions below:
1.) Customer Care Executive
Job Location: Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
- Attend to Customer’s Issues & resolve them in a timely & efficient manner.
- Coordination with Support Teams and ensuring customerissues are resolved efficiently and effectively.
- Ensuring Collections of receivables is achieved as per the set targets.
- Service & MTTR Improvement Plans
- Identify and assess customers' needs to achieve satisfaction.
- Raising, following up and closure Trouble Tickets
- Dispatch Invoices to Enterprise & Retail Customers as per the laid down process.
- Follow up for collections through timely reminders to Enterprise & Retail Customers,
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Generate Sales Leads
Key Relationships
- HOD/CIO/MD of TecPoint Global Solutions
- HOD Business Development Department
- HOD Customer Care Department
- HOD Project Management Department
- Customers of TecPoint Global Solutions
- Vendors & Partners of TecPoint Global Solutions
Requirements
- Graduates in Marketing, Science, Business Administration or any other discipline may also apply
- NYSC Certified
- Must have 1 - 3 years of experience in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
Required Skills:
- Fair Knowledge of Telecom Technologies
- Internet Bandwidth & Leased Circuits
- Innovative Solutions & Internet of Things (IoT)
- Internet Broadband
Soft Skills and Characteristics
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Integrity & Honesty
- Strong Oral & Written Communication
- Comprehensive knowledge of telecom products, services, and plans.
- Understanding of telecommunication networks, technologies, and equipment.
- Familiarity with billing processes and account management in the telecom industry.
- Knowledge of customer service principles and practices.
- Team Player
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Proficiency in using customer support software and tools.
Key Measures
- MTTR
- Network Uptime
- Customer Satisfaction Score (CSAT)
- Total Tickets & Closed Tickets per customer
- First Response Time (FRT)
- First Contact Resolution (FCR)
Salary
N100,000 / Month.
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Position as the subject of the email.
2.) Telecom Sales Officer
Job Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- The Telecom Sales role drives sales and revenue growth in the telecommunications industry.
- The primary responsibility is to sell telecom products and services to individual customers or businesses.
- The Telecom Sales professional must possess excellent communication and interpersonal skills to build and maintain relationships with clients.
- This position requires staying up to date with industry trends and technology advancements to promote and sell telecom solutions effectively.
Key Areas:
- Sales and Business Development
- Customer Relationship Management
- Product and Industry Knowledge
Responsibilities
- Build strong relationships with new and existing clients.
- Understand client's needs and provide tailored solutions to meet their requirements.
- Ensure high client satisfaction and address any concerns or issues promptly.
- Conduct thorough market research to identify trends, customer needs, and competitor analysis, providing insights for business development initiatives.
- Collaborate with cross-functional teams to develop comprehensive and compelling proposals that address client requirements and differentiate our services.
- Formulate effective sales strategies, including pricing, positioning, and go-to-market plans, to achieve sales targets and penetrate new markets.
- Prepare and deliver persuasive sales presentations to potential clients.
- Understand customer needs and requirements and provide tailored solutions to meet business objectives.
- Collaborate with the sales team to develop pricing strategies and proposals.
- collaborate with internal teams, including technical support, product development, operations, and marketing, to deliver comprehensive telecom solutions and to ensure seamless service delivery.
- Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions that align with the company's objectives.
- Meet or exceed assigned sales targets and revenue goals.
- Identifyand target potential customers in the assigned market segment or geographical area.
- Generate leads through various channels such as cold calling, networking, and referrals.
- Provide input and feedback to enhance product offerings and service quality.
- Participate in industry events, conferences, and networking opportunities to promote the company and establish professional connections.
Key Performance Indicators
- % Achievement of organisation client’s target
- % of revenue growth
- Timely submission of sales reports and forecasts.
- Growth in the company's market share.
- Effectiveness in building and maintaining client relationships.
- Achievement of sales targets and revenue goals.
- Number of new clients acquired and retention rate.
- Client satisfaction and conversion rate of leads to a closed deal
- Contribution to the development of new business strategies
Education Required
- A Bachelor's Degree in Business, Marketing or a related field is preferred.
- Training/certification in Telecom sales will be an added advantage
Experience:
- 2-5 years of experience in Telecom sales.
- Proven experience in business development, sales, or a similar role.
- Track record of successful business development and sales achievements.
- Experience in building and maintaining client relationships.
Skills Required:
- Proven experience in business development or sales; preferably in the Telecom industry
- Excellent communication and interpersonal skills
- Good analytical and problem-solving skills
- Self-motivated and target-driven with a results-oriented mindset
- Strong negotiation and persuasive abilities
- Ability to build and maintain relationships with key stakeholders
- Proficient in using CRM software and other sales tools
- Ability to work independently and as part of a team; Customer-focused mindset with the ability to understand and address customer needs.
Knowledge Required:
- In-depth knowledge of Telecom products, services, and solutions; including market trends and key players
- Familiarity with sales techniques and practices Understanding of Telecommunication networks, technologies, and infrastructure
- Awareness of market trends, competitors, and emerging technologies in the telecom industry
- Bidding & Contracting; Retail Management; Operations Management; Understanding of standard processes, regulatory standards, etc.
Remuneration
N150,000 Monthly.
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Position as the subject of the email.
3.) Physiotherapist
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a skilled and compassionate Physiotherapist to join our team in Lagos, Nigeria. As a Physiotherapist, you will be responsible for assessing, planning, and implementing rehabilitative treatment programs for patients with physical disabilities or injuries
- Your expertise will contribute to improving patients' mobility, relieving pain, and enhancing their overall quality of life
- The ideal candidate should have strong clinical skills, practical communication abilities, and a genuine passion for helping individuals regain their functional independence.
Responsibilities
- Conduct comprehensive assessments to evaluate patients' physical abilities, limitations, and functional goals.
- Develop individualised treatment plans based on assessment findings, patient goals, and evidence-based practice.
- Implement and administer a range of therapeutic interventions, such as manual therapy, exercise programs, electrotherapy, acupressure and Acupuncture.
- Monitor and track patients' progress throughout treatment, adjusting intervention strategies as needed.
- Educate patients and their families on self-management techniques, home exercise programs, and injury prevention strategies.
- Collaborate with interdisciplinary teams, including physicians, nurses, occupational therapists, and other healthcare professionals, to ensure coordinated and holistic patient care.
- Maintain accurate and up-to-date documentation of patient evaluations, treatment plans, progress notes, and discharge summaries.
- Adhere to ethical and professional standards, ensuring patient confidentiality and respecting cultural and individual diversity.
- Stay informed about the latest developments and research in physiotherapy practice through continuous professional development.
Requirements
- Bachelor's or Master's Degree in Physiotherapy from a recognized institution.
- Valid licence to practise as a Physiotherapist in Nigeria.
- Proven experience, working as a Physiotherapist, preferably in a clinical or hospital setting.
- Outstanding interpersonal and communication skills, with the ability to build rapport with patients and collaborate effectively with healthcare teams.
- Empathy, compassion, and a patient-centred approach to care.
- Demonstrated ability to work independently and as part of a team, with excellent time management and organisational skills.
- Strong knowledge of musculoskeletal, neurological, and respiratory conditions, and their associated rehabilitation protocols.
- Proficiency in conducting thorough assessments, formulating treatment plans, and implementing evidence-based interventions.
- Excellent manual therapy skills and the ability to apply various therapeutic techniques.
- Familiarity with electronic medical records (EMR) systems and basic computer literacy.
- Fluency in English, both written and spoken.
Preferred Qualifications:
- Candidates should possess a minimum of B.Sc / HND in Physiotherapy or related field.
- Experience in providing physiotherapy services to diverse populations and managing a wide range of conditions.
- Membership in relevant professional associations or bodies.
- Training in a specific area of physiotherapy practice, such as orthopaedics, musculoskeletal, neurology, or sports rehabilitation.
- Acupuncture trained (preferable but not required).
Salary
- N170,000 monthly.
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Position as the subject of the email.
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