Job Vacancies at HRBP Limited

1.) Branch Manager

Job Locations: Adamawa, Benue, Gombe, Kogi and Niger
Employment Type: Full-time
Division: Retail Banking
Job Grade Level: Bo & Above

Job Overview

• Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget and the Access Way

Job Responsibilities

• Oversee EMS and other branch meetings
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Ensure the branch has adequate work tools.
• Manage loan portfolio.
• Responsible for the teams Sales/Service plan.
• Ensure the branch ambience is in line with the Bank's standard
• Periodic review of direct reports
• Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
• Drives branch budget.
• Customer engagement (Physical and Virtual).
• Review and recommend loans for approval
• Prepare and present branch performance
• Conduct business premises spot check

Key Performance Indicators
Daily Activities:

• Review of outer business premises, civil guards dressing and ATM gallery.
• Conduct EMS and review of daily volume report.
• Review and confirmation on previous days performance of account officers.
• Customer engagement (virtual) to Top 20 branch customers.
• Visit identified 5 customers/prospects.
• Monitor the CLOSA agents- their activity and overall performance.
• Review of Pre-call memos
• Review and recommendation of loans
• Review and approval of branch expense.

Weekly Activities:

• Participate in weekly cluster marketing storms/street mapping
• Meeting with Branch Unit Heads.
• Deployment and monitoring of the weekly floor manager.
• Product knowledge sharing sessions.

Monthly Activities:

• Loan Book Review.
• Prepare and present Monthly Performance Review
• Business premises spot check (Internal and External).

Skills / Knowledge / Requirements

• A good First Degree in any discipline and a Master's degree. A professional qualification will be an added advantage
• At least 6 years experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Effective communication/Presentation skills
• Good Interpersonal Skills
• Conflict Management Skills
• Ability to influence, motivate, and train others
• Problem solving skills.
• Managerial/Administrative Skills
• Team building

Enablers:

• Infopool Process Maker Mobile CRM
• PowerBI Fintrak Credit360 Moneytor
• pi360 Service Desk
• Dynamics 365 CRM Self-Service Portal
• Notification of imminent maturities (Risk Assets & FD),
• Realtime notification of volume movement (N5m and above)

Salary
N19,000,000 annually.

Method of Application
Interested and qualified candidates should send their CV to: hrbplimited@gmail.com using the Job Position and Location as the subject of the email.

2.) Account Officer - Private Banking

Job Location: Abuja (FCT)
Employment Type: Full-time
Job Grade Level: SBO

Job Responsibilities

• New HNI's Account acquisition and Management
• Customer Engagement (Physical and Virtual)
• Credit processing and Appraisals
• Close Monitoring of Credit relationships and loan recoveries
• Achieving set Financial and Non-Financial Targets
• Existing Business Relationship Management. (Cross/Up Selling)
• Channel Optimization
• Liability Generation (CASA & FD)
• Risk Asset Creation
• Merchant/Agent onboarding
• Perform other duties as assigned by the Branch Manager

Standard Requirements

• Candidates should possess a Bachelor's Degree in any discipline with 1 - 5 years of experience.
• Good Customer Service / Relationship Management
• Innovation
• Entrepreneurship
• Analytical/Problem solving skills
• Strong selling/negotiation skills
• Strong Financial Analysis / Interpretation capabilities
• Good presentation skills
• Effective communication skills
• Credit Appraisal skills
• Team player
• Self-Management
• Interpersonal Skills

Salary
N12,500,000 annually.

Method of Application
Interested and qualified candidates should send their CV to: hrbplimited@gmail.com using the Job Position & Location as the subject of the email.

3.) Account Officer

Job Locations: Benue and Plateau
Employment Type: Full-time
Division: Retail Banking
Job Grade: Job Grade Level: ET - BO

Job Overview

• Customer Engagement/Relationship Management.
• Account Opening, Deposit Mobilization, Loan Creation/Loan Book Review, Channels Adoption/Activation, Account Reactivation and Revenue Generation.

Job Responsibilities

• New Business Development/Account acquisition
• Customer Engagement (Physical and Virtual)
• Existing Business Relationship Management. (Cross/Up Selling)
• Credit processing and Appraisals
• Close Monitoring of Credit relationships and loan recoveries
• Achieving set Financial and Non-Financial Targets
• Merchant/Agent onboarding
• Channel Optimization
• Liability Generation (CASA & FD)
• Risk Asset Creation
• Perform other duties as assigned by the Branch Manager.

Key Performance Indicators
Daily Activities:

• Attend Early Morning Sessions (EMS)
• Review of Top 20 customers' account activities
• Monitor Volume Movement
• Visit 5 customers
• Call 15 customers
• Customer Complaint Resolution
• New account acquisition
• Account Funding
• Channel Adoption/Activation
• Report rendition – call memo, etc.
• Cheque confirmation.

Weekly Activities:

• Weekly Storm/ Cluster Marketing/ Street Mapping
• Regional Performance Review.
• POS Onboarding & Monitoring

Monthly Activities:

• Monthly Performance Review
• Submission of New Prospects or Identified Opportunities
• Appreciation mails to customers (Quarterly)
• Monthly Self Appraisal.

Enablers:

• Infopool
• PowerBI
• pi360
• Process Maker
• Dynamics 365 CRM
• Cheque Conformation Portal
• Mobile CRM
• Fintrak Credit360
• Service Desk
• Monitor
• Self-Service Portal
• Notification of imminent maturities (Risk Assets & FD)
• Realtime notification of volume movement (N1m and above).

Skills / Knowledge / Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 1 - 5 years of work experience.
• Good Customer Service / Relationship Management.
• Entrepreneurship.
• Analytical/Problem solving skills.
• Self-Management.
• Strong selling/negotiation skills.
• Strong Financial Analysis / Interpretation capabilities.
• Good presentation skills.
• Effective communication skills.
• Credit Appraisal skills.
• Team player.
• Innovation.
• Interpersonal Skills.

Salary
N10,000,000 - N11,500,000 annually

Method of Application
Interested and qualified candidates should send their CV to: recruitment@hrbplimited.com using the Job Position and Location as the subject of the email.