Job Vacancies at ImaliPay

ImaliPay is building the financial services infrastructure for Africa’s gig economy workers. We are passionate about building solutions that financially empower the lives of Africa’s 15 million gig workers. Currently based out of Lagos, Nairobi and Johannesburg, we are a mission-driven team with teammates from a diverse set of backgrounds and countries.

We are recruiting to fill the position below:

Job Position: Software Engineer
Job Locations: Ibadan, Oyo and Lagos

About the Role

• We are looking for a Software Engineer based in Nigeria with a focus on the backend and frontend to join the team of developers and support in building custom solutions to provide financial services to Gig Workers in Africa.
• You’ll be part of a cross-functional team that’s responsible for the full software development lifecycle.
• As a full-stack engineer in this role, you should be highly experienced in building web-based systems with a keen focus on the backend and adherence to industry best standards.
• You should be comfortable with backend development technologies as well as the frontend stack.
• You would also be a customer-centric and team player.

Duties and Responsibilities

• Work with development teams, product managers to plan & prioritize, architecture, build, advance, and scale software solutions
• Participate in strategic technical decisions related to technology, definition, and implementation of digital products
• Deliver high quality, testable, secure, readable, and documented software with a focus on the customer
• Develop system architecture, requirements specifications, modularize features, etc
• Advocate, advise and develop best industry standards such as CI/CD, Agile, responsive design, containerization, TDD, peer reviews, etc
• Troubleshoot, debug and upgrade software
• Write documentation and provide technical training.

Requirements

• 2+ years of working experience handling multidisciplinary complex systems
• Solid experience in backend technologies such as Java, Javascript, or other scripting languages
• Experience with Java Spring framework
• Working experience in an Agile environment
• Experience with containerization and orchestration technologies: Docker & Kubernetes is a plus
• Excellent communication and teamwork skills
• Great attention to detail
• Willingness to learn new technologies
• Solid understanding of CI/CD and code versioning tools.

Job Position: Customer Service & Activations Officer
Job Location: Ibadan, Oyo

About the Role

• We are looking for an enthusiastic and dedicated Customer Service & Activations Officer based in Nigeria to enhance our customer experiences.
• You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
• You would also be a team player.

Duties and Responsibilities

• Handle existing and prospective customers’ inquiries, requests and complaints via phone calls, emails, live chat and across all social media platforms.
• Contribute to revenue generation through renewal calls & emails, up-selling & cross-selling to new & old customers.
• Provide detailed information of company’s services to new & old customers for easy on-boarding & to assist in their decision-making process 
• Provide first contact resolution to customer complaints within stipulated time limit and escalate difficult issues to respective unit for prompt resolution 
• Build and nurture positive relationships and trust with customers through open interactive communication 
• Collate customer feedback on products and services through surveys, calls, and emails, and analyze information gotten to serve them better 
• Identify risks on long-term customer retention and employ strategies to remove hurdles to improve customers’ experience and achieve customer satisfaction
• Maintain up-to-date documentation of all client’s interactions 
• Maintain accurate and up-to-date knowledge of product and service changes
• Campaign idea generation and management 
• Deliver superior customer services, foster strong rapport, retention and satisfaction.
• Prepare comprehensive reports on customer needs, problems, interests, competitor activities, and make recommendations to supervisor

Requirements

• Degree in a relevant discipline.  
• 2 - 4 years of relevant work experience in customer support/telesales
• Experience in startups or start-up development activities is a plus.
• Experience in E-commerce and Fintech is a plus.

Skills & Knowledge:

• Exhibit in-depth knowledge of customer engagement channels and experience
• Adept in client relations and providing exceptional customer service 
• Excellent and engaging communication (oral and written) & interpersonal skills.
• Excellent Persuasive skills 
• Excellent time-management skills 
• Good listening skills 
• Excellent organization and multi-tasking skills
• Ability to build and maintain highly effective working relationships with a range of people (both internally and externally). 
• Enthusiastic, diplomatic and an overall passion for excellence.
• Analytical acumen, team player, paired with agile mindset and can-do attitude.
• Report writing
• Must reside in and be eligible to work in Nigeria without any visa assistance from the Company.

Note

• Applications will be reviewed on a rolling basis 
• Imalipay is an equal opportunity/affirmative action employer.
• All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression.
• All qualified persons are encouraged to apply.

Job Position: Collections Officer

Job Location: Ibadan, Oyo

About the Role

• We are looking for a bold and conscientious Collections Officer based in Nigeria.
• You will be contacting defaulters on loans and working with them to develop plans to pay those debts back, and identifying ways to improve our collections services.
• You would also be a team player.  

Duties and Responsibilities

• Appraising credit customers applications..
• Reconciling payment and managing multiple repaying channels
• Liaising with customers as well as internal personnel on account balance management.
• Day to day running of credit collections and recovery 
• Managing delinquent loans and defaulters 
• Ensuring credit and collection policies and procedures are followed.
• Maintain up-to-date documentation of all client’s interactions 
• Maintain accurate and up-to-date knowledge of product and service changes
• Campaign idea generation and management 
• Deliver superior customer services, foster strong rapport, retention and satisfaction.
• Prepare comprehensive reports on collections and make recommendations to supervisor.

Requirements

• Degree in a Business related discipline.  
• 2 - 4 years of relevant work experience as accounts receivable,  and/ or a credit control environment preferably a fintech or bank.
• Experience in startups or start up development activities is a plus.
• Experience in E-commerce and Fintech is a plus.

Skills & Knowledge:

• Exhibit in-depth knowledge of credit control and analysis
• Adept in client relations and providing exceptional customer service 
• Excellent and engaging communication (oral and written) & interpersonal skills.
• Excellent Persuasive skills 
• Excellent time-management skills 
• Good listening skills 
• Excellent organization and multi-tasking skills
• Ability to build and maintain highly effective working relationships with a range of people (both internally and externally). 
• Enthusiastic, diplomatic and an overall passion for excellence.
• Analytical acumen, team player, paired with agile mindset and can-do attitude.
• Report writing.

Other Requirement

• Must reside in and be eligible to work in Nigeria without any visa assistance from the Company.

Method of Application
Interested and qualified candidates should send their CV to: careers@imalipay.com using the Job position as the subject of the mail.