Job Vacancies at mDoc Healthcare

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the following positions below:

1.) HR Associate

Job Location: Lagos
Employment Type: Full Time

Job Summary

• We are seeking a detail-oriented and dynamic HR Associate to join our Human Resources team.
• The HR Associate will play a key role in supporting various HR functions, including recruitment, employee relations, performance management, and compliance.
• The ideal candidate will have 5 to 7 years of experience in human resources, with a strong understanding of HR best practices, the ability to handle sensitive information with discretion, and proficiency in using Zoho People HRIS.

Key Responsibilities
Recruitment and Onboarding:

• Assist in the recruitment process by posting job vacancies, screening resumes, conducting interviews, and coordinating with hiring managers.
• Manage the onboarding process, ensuring new hires are well-integrated into the company.
• Maintain relationships with recruitment agencies and job boards.

Employee Relations:

• Serve as a point of contact for employee inquiries and concerns, ensuring timely and appropriate resolution.
• Support the HR Manager in handling employee relations issues, including conducting investigations and resolving conflicts.
• Promote a positive workplace culture by supporting employee engagement initiatives.

Performance Management:

• Assist in the implementation of performance management processes, including performance appraisals, goal setting, and development plans.
• Provide guidance to managers and employees on performance-related matters.
• Track and report on employee performance metrics.

Compliance and Policy Management:

• Ensure compliance with local labor laws and company policies.
• Assist in the development, implementation, and communication of HR policies and procedures.
• Maintain and update employee records, ensuring confidentiality and accuracy.

Learning and Development:

• Coordinate and facilitate training sessions and workshops for employees.
• Support the HR Manager in identifying training needs and developing employee development programs.
• Track and report on training participation and effectiveness.

Compensation and Benefits:

• Assist in the administration of employee compensation and benefits programs.
• Support the annual compensation review process.
• Respond to employee inquiries regarding benefits and payroll.

HR Analytics and Reporting:

• Maintain HR databases using Zoho People HRIS and generate reports on key HR metrics, such as turnover rates, employee satisfaction, and recruitment effectiveness.
• Provide data-driven insights to support HR decision-making.

Other Duties:

• Participate in HR projects and initiatives as needed.
• Continuously seek opportunities to improve HR processes and enhance employee experience.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5-7 years of experience in Human Resources, with a solid understanding of HR principles and practices.
• Certification from the Chartered Institute of Personnel Management (CIPM) is required.
• Strong knowledge of employment laws and regulations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Zoho People HRIS is required.
• Excellent interpersonal and communication skills.
• High level of discretion and ability to handle sensitive information.
• HR certification (e.g., SHRM-CP, PHR) is a plus.
• Experience in a fast-paced or dynamic industry.

Method of Application
Interested and qualified candidates should send their applications to: recruiting@mymdoc.com using the Job Position as the subject of the mail.

Note
The Application will include:

• A resume or CV
• A 1-2 paragraph response in your email indicating why this job is compelling to you.

2.) Tech Whisperer

Job Location: Lagos
Employment Type: Full Time

Job Description

• In this role, you will be part of a team providing direct (in-person) support services, teaching members and potential members how to use our app and other digital health solutions.
• You will engage with individuals who visit our NudgHubs™, attend our outreaches, or interact with our roving community ambassadors.
• Acting as a digital shadow for the members, you will build their digital/smartphone literacy.

Responsibilities

• Follow established protocols and guidelines to deliver effective tech support.
• Support members in navigating and using digital health solutions (CompleteHealth ™ and NaviHealth.ai ™ platforms).
• Work closely with our members to help them understand and utilize technology to improve their health and wellness.
• Collaborate with the NudgHub™/mDoc leadership team to create an environment that reflects the values of mDoc Healthcare, including respect for members and team members.
• Ensure optimal member-centered care and experience, prioritizing the needs and responses of members.
• Demonstrate initiative, willingness to learn and grow, and add value to a startup company focused on health and wellness improvement.

Requirements

• Comfortable with technology, digital apps, and web platforms.
• Ability to support and respond to the needs of groups of individuals.
• Passionate about improving health and wellness in sub-Saharan Africa.
• Adaptable and responsive to changing member needs.
• Strong interpersonal and communication skills.
• Previous experience in a similar role or in the health/technology sector is a plus.
• Fluent in English, Pidgin, and Yoruba.

Method of Application
Interested and qualified candidates should send their application with a 1-2 paragraph statement explaining why this job appeals to them to: mDoc_recruiting@mymdoc.com using the Job Position as the subject of the mail.

3.) Finance Intern

Job Location: Lagos
Employment Type: Internship

Responsibilities

• Provide general accounting support, including journal entries and account reconciliations.
• Assist in developing and preparing budget proposals with comprehensive financial analysis.
• Assist with project reporting, including tracking project costs and progress.
• Assist with the preparation of monthly and quarterly financial analysis packets for management.
• Support in preparing and reconciling Project Profit & Loss statements for accurate financial reporting.
• Assist with inventory management and reconciliation.
• Provide insights and recommendations based on financial analysis.
• Interface with team members in various departments, including the engineering, operations, and healthcare teams.
• Support overall department goals and objectives.
• Fulfill other ad-hoc finance requests as requested by management.

Requirements

• Ability to work in a fast-paced, changing environment.
• Demonstrated team player.
• Confident self-starter who has demonstrated drive.
• Excellent organization skills, ability to independently prioritize multiple tasks and work to deadlines.
• Collaborate and problem-solve cross-functionally.
• A background in accounting or finance is preferred.

Benefits

• You will receive a day off to celebrate your birthday.
• You can join our internship program and receive a certificate upon completion.
• You have the chance to learn and grow with the team.

Method of Application
Interested and qualified canddiates should send their application with a 1-2 paragraph statement explaining why this job appeals to them to: mDoc_recruiting@mymdoc.com using the Job Position as the subject of the mail.

Recruitment Process

• Stage 1: Assessment - Initial evaluation of candidates.
• Stage 2: Interview with Finance Team Member - Interview with a finance team representative.
• Stage 3: Interview with Leadership - Interview with company leadership.