Job Vacancies at QFA Nigeria Limited

QFA Nigeria Limited is building quality fast and nutritious food businesses, with a pan African ambition. Our mission is to provide global standards of dining experience, hygiene and service quality to Africa's consumers. Our ambition is to be one of Africa's largest and most successful QSR business. We currently own the franchise of Krispy Kreme in Nigeria, Dodo Pizza in Nigeria and Scoop'd.

We are recruiting to fill the following positions below:

1.)  Inventory Controller

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Monitor all cycle count programs and ensure consistency and accuracy in the same and identify all operational problems in inventory.
• Maintain records of all variances according to established procedures and ensure accuracy of all product transfers from one facility to another.
• Administer all return shipments of customers in case of any shortages and damages and communicate the same to the manufacturer.
• Monitor work of all inventory control personnel and ensure achievement of all objectives and provide improvements to the same if required.
• Determine and ensure optimal security of all materials and arrange for all shipments as per requirement.
• Prepare and update all required paperwork for vendor products and ensure accuracy in all inventories and resolve any issues in the same.
• Monitor all procurement requests of facilities and ensure accuracy in all inbound inventory and maintain records for the same.
• Provide training to staff on all payroll processes and make adjustments if required.
• Monitor and ensure accuracy of all inventory transactions and maintain records of all stockroom locations.

Requirements

• Candidates should possess B.Sc Degrees with 3 - 5 years of relevant work experience.

Application Closing Date: 29th August, 2024.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@qfafrica.com using the Job Position as the subject of the email.

Note: Only qualified candidates will be contacted.

2.) Customer Success / Call Centre Executive

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Manage relationships with customers to maintain overall customer health and growth.
• Meet and exceed retention goals.
• Be a spokesperson for the brands with the customer – share our digital transformation vision
• Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
• Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
• Participate in onboarding activities and product demonstrations post-purchase.
• Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
• Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
• Telemarketing (staff is expected to cross-sell and Upsell with targets given every month.
• Inbound calls
• Outbound calls
• Email Resolution
• Response to life chat ( WhatsApp, Google review).
• Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.

Requirements

• Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
• Minimum of 2 years of Experience as a Call Centre Agent.
• Customer retention and growth experience.
• Understand Customer Journey.
• Customer satisfaction oriented.
• Exceptional professional communication skills.
• Strong administration, analytical and organizational skills, with a systematic approach to problems.
• Strong networking & relationship-building skills.
• Self-driven, able to work independently as well as a good team player

Salary
N80,000 / Month Gross + HMO + Pension + 10,000 (Transport relief)

Application Closing Date: 16th August, 2024.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@qfafrica.com using the Job Position as the subject of the email.

3.) IT Officer

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities 

• Offer daily operations and systems support to personnel
• Set up computer LAN for new outlet while providing solution to IT matters concurrently.
• Verify functionality of hardware and software components
• Set up accounts for staff, educate them on login and resolve issues arising
• Troubleshoot hardware and software issues in person, remotely and via phone
• Investigate, diagnose and solve computer software and hardware faults
• Conduct consistent network backup operations
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Plan and undertake scheduled maintenance upgrades Restrict access to unauthorized site, downloads and users.
• Repair equipment and replace parts, checking computer equipment for electrical safety
• Maintain records of software licenses

Application Closing Date: 11th August, 2024.

Method of Application
Interested and qualified candidates should send their Resume to: recruitment@qfafrica.com using the Job Position as the subject of the email.