Job Vacancies at Uncle Stan's Foods

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the following positions below:

1.) Maintenance Officer

Job Location: Lagos
Job Type: Full-time

Job Description

• We are seeking a reliable and experienced Maintenance Officer to join our team at Uncle Stan´s Foods.
• He or she must conduct routine maintenance, troubleshoot equipment issues, and coordinate repairs to minimize downtime and maintain a safe and functional environment for customers and staff.

Key Responsibilities
Equipment Maintenance:

• Perform routine maintenance checks on kitchen equipment, refrigeration units, HVAC systems, and other facilities to ensure optimal performance.
• Identify and address any mechanical, electrical, or plumbing issues promptly to prevent disruptions to restaurant operations.
• Schedule and oversee regular servicing and calibration of equipment to prolong lifespan and maintain efficiency.

Facility Management:

• Conduct regular inspections of the restaurant premises to identify areas requiring repairs or maintenance, such as plumbing leaks, electrical issues, or structural damage.
• Coordinate with external contractors or service providers to address facility maintenance needs efficiently and cost-effectively.
• Ensure compliance with health and safety regulations and maintain cleanliness and orderliness throughout the restaurant.

Emergency Response:

• Respond promptly to emergency situations, such as equipment breakdowns or facility damage, to minimize impact on operations and ensure the safety of customers and staff.
• Implement contingency plans and temporary solutions when necessary to maintain essential services until permanent repairs can be completed.
• Keep detailed records of emergency incidents and follow-up actions taken for future reference and analysis.

Inventory Management:

• Maintain an inventory of spare parts, tools, and supplies necessary for equipment maintenance and repairs.
• Monitor stock levels and reorder supplies as needed to ensure adequate availability for ongoing maintenance activities.
• Keep accurate records of inventory transactions and expenditures to track budget utilization and optimize procurement processes.

Team Collaboration:

• Collaborate with other departments, such as operations, finance, and procurement, to coordinate maintenance activities and address cross-functional issues effectively.
• Provide guidance and support to restaurant staff regarding proper use and care of equipment and facilities to prevent damage and prolong lifespan.
• Communicate effectively with management and staff regarding maintenance schedules, repairs, and any potential impacts on restaurant operations.

Requirements

• High School Diploma or equivalent; additional certifications in hospitality or food service management is a plus.
• Minimum of 2 years of verifiable experience in the role, preferably in a restaurant setting.
• Knowledge of food safety regulations and sanitation practices.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong technical and interpersonal skills, with the ability to motivate and inspire team members.
• Excellent communication and customer service skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficiency in basic computer skills and Microsoft Office applications.

Method of Application
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.

2.) Storekeeper

Job Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking an experienced Storekeeper to join our team.
• The ideal candidate will have at least two years of relevant experience in inventory management and storekeeping.
• The Storekeeper will be responsible for overseeing the receipt, storage, and issuance of items while maintaining accurate records.

Responsibilities

• Inventory Management: Manage inventory levels and ensure stock availability by monitoring stock levels and conducting regular stock counts.
• Receiving and Inspection: Receive incoming materials, inspect them for damage or discrepancies, and accurately record received quantities.
• Record Keeping: Maintain accurate records of all transactions, including receipts, issuances, returns, and adjustments, using appropriate documentation and systems.
• Quality Control: Ensure that all materials meet quality standards and specifications before acceptance and distribution.
• Reporting: Prepare regular reports on inventory levels, stock movements, and any discrepancies or issues encountered.
• Storage and Organization: Properly store materials in designated locations within the warehouse to facilitate easy access and efficient operations.
• Issuance and Distribution: Fulfill internal requisitions and external orders promptly and accurately, ensuring that the correct materials are issued in the right quantities.
• Safety and Compliance: Adhere to safety procedures and regulations to maintain a safe working environment. Ensure compliance with company policies and procedures at all times.

Requirements

• Experience: Minimum of two years of experience in a similar role, preferably in a warehouse or logistics environment.
• Education: High school diploma or equivalent. Additional qualifications in logistics or supply chain management are a plus.
• Technical Skills: Proficiency in inventory management software and MS Office Suite. Familiarity with barcode scanning systems is desirable.
• Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Attention to Detail: Keen attention to detail to ensure accuracy in inventory records and stock management.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with colleagues and suppliers.
• Physical Stamina: Ability to lift and move heavy items and work in a physically demanding environment.
• Team Player: Strong team player with a positive attitude and willingness to collaborate with others to achieve common goals.

Method of Application
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.

3.) Customer Service Representative Manager

Job Location: Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Representative Manager, you are responsible for providing leadership to Customer Service Representative who perform exceptional customer service to clients through various channels such as phone, and chat.
• You will leverage your previous experience to handle customer inquiries, resolve issues, and ensure customer satisfaction while adhering to company policies and procedures.

Key Responsibilities

• Customer Interaction: Interact with customers professionally and courteously, addressing their inquiries, concerns, and feedback promptly and effectively.
• Problem Resolution: Utilize your knowledge and experience to troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
• Product/Service Knowledge: Demonstrate a comprehensive understanding of the company's products or services, including features, benefits, pricing, and policies, to assist customers effectively.
• Communication: Communicate clearly and effectively with customers via phone, email, chat, and in-person interactions, ensuring accurate understanding and resolution of their queries.
• Process Improvement: Identify opportunities for process improvements based on recurring customer issues or feedback and communicate suggestions to management for consideration.
• Quality Assurance: Adhere to quality standards and service level agreements (SLAs) to ensure consistently high-quality service delivery and customer satisfaction.
• Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using appropriate documentation systems or software.
• Cross-functional Collaboration: Collaborate with other departments such as sales, billing, and technical support to address complex customer issues and provide seamless service.
• Training and Development: Stay updated on product/service changes, industry trends, and customer service best practices through ongoing training and professional development activities.
• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.

Qualifications and Skills

• Minimum of one year of experience in a customer service role, preferably in a similar industry or environment.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
• Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail and accuracy in documenting customer interactions and resolutions.
• Flexibility to adapt to changing priorities and work schedules, including evenings, weekends, and holidays as needed.
• Commitment to continuous learning and self-improvement to enhance job performance and customer satisfaction.

Method of Application
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.