Job Vacancies at Universal Human Resource Consult

Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organization by ensuring adequate staff recruitment and selection, staff training and co-ordination thereby creating sustainable growth and increase quality of service delivery in organizations.

We are recruiting to fill the following positions below:

1.) General Manager (Hotel)

Job Location: Abuja (FCT)

Job Description

• As General Manager, you will be responsible for overseeing all aspects of the hotel's operations to ensure exceptional guest satisfaction, profitability, and employee engagement.
• You will lead a team dedicated to delivering outstanding service and maintaining high-quality standards throughout the property.

Responsibilities

• Provide strategic direction and leadership to all hotel departments.
• Foster a culture of teamwork, accountability, and excellence among all staff members.
• Lead by example and uphold the highest standards of professionalism and integrity.
• Ensure that guest satisfaction remains a top priority by consistently delivering exceptional service and addressing any guest concerns or complaints promptly and effectively.
• Ensure that all hotel facilities are well-maintained, safe, and compliant with relevant regulations and standards.
• Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and employees.
• Work closely with the sales and marketing team to develop and implement strategies to drive revenue growth and increase market share.
• Identify opportunities for business development and revenue enhancement, such as partnerships, promotions, and special events.
• Regularly review guest feedback and implement improvements as necessary to enhance the guest experience.
• Develop and manage the hotel's annual budget, ensuring that revenue and expense targets are met or exceeded.
• Monitor financial performance through regular analysis of key performance indicators (KPIs) and implement strategies to maximize revenue and minimize costs.
• Implement effective cost-control measures without compromising service quality.
• Build and maintain relationships with key stakeholders, including corporate clients, travel agencies, and local businesses.
• Create and maintain a positive work environment that promotes employee morale, engagement, and retention.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
• Minimum of 5 years of experience in hotel management, with at least 2 years in a senior leadership role.
• Proven track record of success in achieving financial targets, driving operational excellence, and delivering exceptional guest satisfaction.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making skills.
• Proficiency in hotel management software and Microsoft Office suite.
• Knowledge of local regulations and industry trends.

Method of Application
Interested and qualified candidates should send their CV in PDF format to: apply.uhrrecruitment@gmail.com indicating the Job Position as the subject of your mail.

2.) Purchasing / Procurement Manager

Job Location: Abuja (FCT)

Job Description

• Our client is seeking to hire an experienced and highly motivated procurement/purchasing officer experienced in purchasing in a hotel setting to join their team.
• This role is crucial in identifying and establishing relationships with reliable suppliers to meet their procurement needs.

Responsibilities

• Research and identify potential suppliers/vendors for various categories of goods and services required by the company.
• Address any issues or concerns raised by suppliers promptly and effectively.
• Assess the capabilities and suitability of potential suppliers to meet the company's procurement requirements.
• Collaborate with the HR manager to qualify and onboard new suppliers as needed.
• Maintain accurate records of supplier information, including contact details, agreements, and correspondence.
• Evaluate suppliers based on factors such as price, quality, reliability, and delivery terms.
• Conduct market analysis to stay informed about industry trends, pricing, and availability of goods and services.
• Build and maintain positive relationships with key suppliers to foster collaboration and ensure smooth procurement operations.
• Negotiate contracts, pricing agreements, and terms of service with suppliers to achieve favorable terms for the company.
• Prepare and maintain documentation related to supplier contracts, pricing agreements, and service level agreements.

Requirements

• HND (Ordinary National Diploma/Higher National Diploma)/ BSC in Business Administration, Economics, or related field.
• At least 2 years of experience in procurement or as a purchase officer, preferably in a market or retail environment.
• Ability to work independently and as part of a team.
• Good organizational and time management skills.
• Strong knowledge of supplier sourcing and procurement processes.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.

Method of Application
Interested and qualified candidates should send their CV in PDF format to: apply.uhrrecruitment@gmail.com indicating the Job Position as the subject of your mail.

3.)  Operations Manager (Hospitality)

Job Location: Abuja (FCT)

Job Description

• The Operations Manager will be responsible for ensuring the smooth and efficient functioning of all departments within the organization. This role requires a strategic thinker with excellent leadership skills, a keen eye for detail, and a passion for delivering exceptional guest experiences. The Operations Manager will work closely with department heads to uphold the highest standards of quality, service, and professionalism.

Responsibilities

• Oversee the day-to-day operations of all departments within the organization.
• Develop and implement operational policies, procedures, and protocols to ensure efficiency, consistency, and compliance with company standards and regulations.
• Lead and motivate a diverse team of department heads and staff members, fostering a positive work environment and promoting teamwork and collaboration.
• Monitor and evaluate performance metrics, such as guest satisfaction scores, revenue targets, and operational expenses, and implement strategies to achieve and exceed goals.
• Manage inventory levels and procurement processes to ensure adequate supplies and equipment are available to support operational needs.
• Conduct regular inspections of thefacilityto ensure cleanliness, safety, and maintenance standards are met.
• Handle guest inquiries, complaints, and special requests promptly and effectively, resolving issues to the satisfaction of the guest and in accordance with company policies.
• Collaborate with the human resources department on recruitment, training, and performance management initiatives to develop a skilled and motivated workforce.
• Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for improvement and innovation.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• Proven experience in a managerial role within the hospitality industry.
• Familiarity with point-of-sale systems and other relevant technology.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Knowledge of industry regulations and compliance standards.
• Exceptional problem-solving and decision-making skills.

Method of Application
Interested and qualified candidates should send their CV in PDF format to: apply.uhrrecruitment@gmail.com indicating the Job Position as the subject of your mail.