Job Vacancies at Whoosh Logistics

Whoosh NG is a thriving logistics business with one of the best operation processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company.

We are recruiting to fill the following positions below:

1.) Business Development Executive

Job Location: Ikeja, Lagos
Employment Type: Full Time

Responsibilities

• Identify potential clients and generate leads through networking, outreach, and marketing efforts.
• Pitch and sell logistics solutions to businesses, managing the entire sales cycle from prospecting to closing deals.
• Build and maintain relationships with clients, ensuring high satisfaction and exploring upsell opportunities.
• Meet and exceed sales targets, driving revenue growth.
• Conduct market research to identify trends, opportunities, and competitors.
• Develop and execute strategies to expand market reach and partnerships.
• Work closely with internal teams (operations, marketing, product) to align efforts and ensure smooth client onboarding.
• Track and report on sales performance, providing insights on market trends and opportunities for growth.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field.
• 2 - 3 years of experience in business development or sales, preferably in logistics or technology.
• Strong sales, negotiation, and communication skills.
• Proven ability to build relationships and close deals.
• Ability to work in a fast-paced environment and manage multiple clients.

Method of Application
Interested and qualified candidates should send their CV as a PDF to: careers@whoosh.com.ng and hr@whoosh.com.ng using the Job Position as the subject of the mail.

Note: If you're qualified, we would be glad to have you in our team.

2.) Digital Marketing Specialist

Job Location: Ikeja, Lagos

Role Expectation

• Plan, create, and execute digital marketing campaigns across various platforms (Google, Facebook, Instagram, LinkedIn, etc.).
• Manage paid search campaigns, monitoring keyword performance and adjusting strategy as needed.
• ?Manage the company’s social media presence, increasing followers and engagement through targeted posts and interactions.
• ?Identify trends and opportunities to leverage social platforms for brand visibility and lead generation.
• Optimize campaigns for maximum ROI, focusing on lead generation and brand awareness in the logistics technology space.
• Develop engaging content for social media, blogs, email marketing, and website to attract and retain customers.
• Ensure content aligns with the brand voice and highlights logistics solutions offered by the company.
• Create and manage email marketing campaigns to nurture leads and improve client engagement.
• Monitor open rates, click-throughs, and conversions, optimizing content for better results.

Requirements

• Bachelor’s Degree in Marketing, Communications, or related field.
• 2-3 years of experience in digital marketing, preferably in the logistics or technology sectors.
• Proficient in Google Ads, SEO/SEM, email marketing, and social media platforms.
• Strong content creation and copywriting skills.
• Excellent communication and teamwork skills.

Method of Application
Interested and qualified candidates should send their CV as a PDF to: careers@whoosh.com.ng and hr@whoosh.com.ng using the Job Position as the subject of the mail.

Note: If you're qualified, we would be glad to have you in our team.

3.) Customer Service Executive

Job Location: Ikeja, Lagos
Employment Type: Full-time

Roles Expectation

• Handle incoming inquiries, complaints, and service requests from customers through various channels (phone, email, live chat, social media, etc.).
• Resolve delivery issues, delays, or other logistics-related problems efficiently and with empathy.
• Maintain a high level of professionalism and ensure customer satisfaction in every interaction.
• Assist customers in tracking their orders, providing timely updates on their shipments' status.
• Liaise with the operations team to ensure real-time information is relayed to customers regarding pickups, transit, and deliveries.
• Offer recommendations and solutions to meet customer needs and guide them through the logistics processes.
• Follow up on open cases and unresolved queries, ensuring customers feel valued and appreciated.
• Identify potential issues that may lead to customer dissatisfaction and proactively address them
• Accurately record and manage customer interactions, issues, and resolutions in the customer service database.
• Meet and exceed performance metrics, such as response time, customer satisfaction, and first-contact resolution rates.

Role Requirement

• A bachelor's degree in business administration, communications, or any related field is preferred.
• Minimum of 2 years of customer service experience, preferably in the logistics, supply chain, or technology sector.
• Proven ability to handle high-volume customer inquiries and resolve issues in a timely manner.
• Strong verbal and written communication abilities, with the ability to convey information clearly and professionally.
• Adept at identifying issues, providing swift solutions, and managing difficult situations with calmness.
• Ability to prioritize tasks efficiently in a fast-paced environment
• Strong customer-focused attitude, displaying empathy and patience.
• Collaborative mindset and a willingness to support teammates when needed.

Method of Application
Interested and qualified candidates should send a PDF copy of their CV to: careers@whoosh.com.ng using the Job Position as the subject of the mail.